- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The **Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on installation, adaptation,… more
- TekSynap (Arlington, VA)
- …**RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk supervisors; + Coordinate Service ... the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team in a… more
- Koniag Government Services (Vienna, VA)
- …Koniag Government Services company, is seeking an experienced **Service Desk Representative ** with a **Top-Secret Clearance** to support **Kadiak** and our ... three weeks paid time off, and more. The service desk representative is responsible for performing daily...Family** **Client Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type**… more
- CACI International (Reston, VA)
- …while performing the daily check. * Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow. ... Help Desk Specialist Job Category: Information Technology Time Type:...our Luke Team! You will provide direct hands on support to a mission customer as part of a… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialist ... are several positions available at Marine Corps locations throughout the world. Support for the contract will consist of program management; logistics; asset… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service or ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents. ... customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures… more
- ASM Research, An Accenture Federal Services Company (Falls Church, VA)
- …perform hourly data ingests and respond to Tier 1 and 2 tickets onsite in support of a live, production technology. The role involves 8 hour shifts at the client ... technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve knowledge, skills… more
- NANA Regional Corporation (Arlington, VA)
- …tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support ; respond to requests for assistance received either directly from the users ... to join our exceptional team! **Responsibilities** **Responsibilities:** + Provide training and desk -side support to assist our government client in achieving a… more
- Parsons Corporation (Centreville, VA)
- …looking for. **Job Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative ** to join our team! In this role ... you will get to **ensure round-the-clock support is available 24/7/365, through both phone and email,...available 24/7/365, through both phone and email, ensuring help desk response capabilities are always accessible to a worldwide… more