- THOR Solutions, LLC (Norfolk, VA)
- …(CNO) Availabilities. + Review, track, schedule and provide input to Type Desk on Availability Work Package (AWP) and other availability planning items including ... CMAVs and CNO Availabilities. Provide summary reports as requested by the Type Desk Officers. Maintain and update ship class Modernization Trackers. + Track and… more
- TekSynap (Arlington, VA)
- …(WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous improvement initiatives. + ... with internal and external support teams. + Monitor and track service desk metrics, including ticket resolution times, call handling performance, and first call… more
- THOR Solutions, LLC (Norfolk, VA)
- …courses. + Provide Subordinate units/ personnel training on: + Afloat Maintenance Data System (MDS) + Preventive Maintenance Systems (PMS) + SKED fundamentals + ... for the effective operation and support of the 3M system . + Maintain liaison with Afloat Training Group (ATG)...MDS + Maintenance Figure of Merit (MFOM) Family of Systems + Advanced Industrial Management for Regional Maintenance Centers… more
- Chenega Corporation (Springfield, VA)
- …support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing ... technical assistance and support related to computer systems , hardware, or software. + Assist in responding to...issue(s) were resolved. + Gain feedback from customers about system usage. + Run reports to determine malfunctions that… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …technologies such as body-worn cameras, docking stations, interview rooms, fleet systems , and network-connected devices. Also assists with network troubleshooting in ... coordination with the Department of Information Technology (DIT). Manages system user accounts, including creation, removal, and permission changes. Acts as a… more
- Insight Global (Henrico, VA)
- …requirements and documenting VPN configurations and communication flows. Maintaining up-to-date system communication design documents for all systems traversing ... Key responsibilities include: Collaborating with the Project Management Office and application system owners to guide system designers on firewall requirements… more
- Leader Communications Inc. (Portsmouth, VA)
- …not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and ... + Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues. + Operating and… more
- Leidos (Quantico, VA)
- …Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network modernization efforts ... the Government Lead in the daily engineering duties on systems . Perform general Local Area Network (LAN)/Base Area Network...Emergency Responder, and Call Center operations in a Service Desk environment. - Design VoIP services that provide Layer… more
- THOR Solutions, LLC (Norfolk, VA)
- …for an active US Navy ship decommissioning. + Coordinate with Type Desk and RMCs to establish decommissioning availabilities to prepare ships for inactivation ... weekly DECOM Assistance in monitoring compliance with the installed equipment/ system removal redistribution process. Validates requesting agency requirements and… more
- Leidos (Arlington, VA)
- …and uninterrupted availability of Army Military Intelligence Enterprise IT Systems . **Primary Responsibilities:** + Troubleshoot and resolve common hardware and ... troubleshooting and/or maintenance. + Diagnose and resolve problems with desktop systems (Win 11), printers, monitors, mobile devices, keyboards, mice and other… more