- Kyndryl (Richmond, VA)
- …and our communities. **The Role** We are seeking a proactive and personable ** Deskside Support Technician** to join our client's onsite IT support team. This role ... under important notes). **Key Responsibilities:** + Provide **Level 2 (L2) deskside support** for laptops, desktops, and peripheral devices. + Deliver **hands-on,… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... interface. + Representing IntelliDyne and its interests in all client engagements. + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed… more
- Zones LLC (Richmond, VA)
- …including laser, thermal, and impact. + Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures ... resources, as needed, during Critical Situations. + Effectively managing number of Deskside Services resources to ensure appropriate levels of staffing for each… more
- ASM Research, An Accenture Federal Services Company (Suffolk, VA)
- The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install ... executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation… more
- SAIC (Reston, VA)
- …+ Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + Software Factory ... Assurance and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians… more
- Leidos (Fort Belvoir, VA)
- …providing timely and effective support via phone, online channels, and deskside visits. + Perform technical triage, troubleshoot complex user-facing issues, and ... apply correct fixes or workarounds to restore service. + Provide support for new employee onboarding, including the setup of all ADPE (monitors, VDI, laptops, phones, printers) and ensuring connectivity to required applications and services. Incident & Process… more
- ManTech (Warrenton, VA)
- …team in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or ... audio/video equipment. + Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) Certification. + Strong verbal and written communication skills. Ability to exchange accurate information with a variety of groups; co-workers,… more
- IntelliDyne (Falls Church, VA)
- …CAC policies and procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. + Advise ... management of potential risks that may have impact on customer base and operating environment. Qualifications: + Active DOD Public Trust clearance. + Active CompTIA Security+ CE certification. + Bachelor's Degree and 4 years relevant support experience or a HS… more
- SHINE Systems & Technologies (Virginia Beach, VA)
- …users in its application and functionality. + Training experience (Classroom or Deskside ) + Proficiency in troubleshooting technical issues + Strong understanding of ... DoD, Intelligence, or Law Enforcement missions + TS/SCI clearance is REQUIRED Desired Qualifications: + Real world experience supporting intelligence or operations + Familiarity with Gaia or Foundry + Experience training other intelligence or operations… more
- Leidos (Alexandria, VA)
- …engineering technical assessment and process improvement initiatives. + Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations ... and troubleshoot local Distribution Point access. + Support customer requirements in a 24/7/365 mission environment. + Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel. + Develop and update Standard Operating Procedures (SOPs)… more