- Kyndryl (Richmond, VA)
- …and our communities. **The Role** We are seeking a highly skilled and proactive ** Deskside Support Site Focal** to join our client's onsite IT support team. This ... important notes). **Key Responsibilities:** + Act as the focal point for deskside support at the site, coordinating and mentoring technicians. + Lead onboarding… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician, Tier 2 Clearance: Eligible for DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... interface. + Representing IntelliDyne and its interests in all client engagements. + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed… more
- SAIC (Reston, VA)
- …+ Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + Software Factory ... Assurance and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians… more
- Leidos (Alexandria, VA)
- …engineering technical assessment and process improvement initiatives. + Assist Deskside Support and Tech Refresh personnel experiencing issues reimaging workstations ... and troubleshoot local Distribution Point access. + Support customer requirements in a 24/7/365 mission environment. + Provide mentoring and training to 24/7/365 IT Operations Center (ITOC) personnel. + Develop and update Standard Operating Procedures (SOPs)… more
- General Dynamics Information Technology (Springfield, VA)
- …WILL MAKE AN IMPACT **Job Description:** The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End ... user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil… more
- SAIC (Reston, VA)
- …applications. **Key Responsibilities:** + Provide formal and informal training via in-person ( deskside and classroom), and distance methods as needed. + Work with ... technical and program experts to understand and define the goals/objectives for the training class and develop lesson plans and training material with the help of others. + Obtain access to the subject systems or applications to learn the new functionality… more
- TEKsystems (Fort Belvoir, VA)
- …- Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. - Correlate events and incidents for ... management of Information Technology (IT) Services. - Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. - Document and communicate degradation of services or outage issues to customers and help with… more
- ManTech (Chantilly, VA)
- …team in a technical help desk position, refreshing of IT equipment, providing deskside IT support and installation of IT hardware, networks, VoIP phones, and/or ... audio/video equipment. + Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) Certification. + Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to… more
- ManTech (Herndon, VA)
- …management certification. + Experience in help desk leadership, IT hardware refresh, deskside support, and installation of hardware, networks, VoIP phones, and A/V ... equipment. + CMA or DMA Certification. + Strong communication skills across varied audiences. + Flexibility and quick adaptation to changing tasks and learning on the job. **Clearance Requirements:** + Active TS/SCI with Polygraph **Physical Requirements:** +… more
- TekSynap (Arlington, VA)
- …documentation and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support, and other optional task areas to ensure compliance with ... performance standards. + Deliver data visualization and analytics reports to J6 leadership, highlighting performance trends and actionable insights. + Conduct wellness visits for VIP support and ensure readiness for special events or high-profile missions. +… more