- General Dynamics Information Technology (Washington, DC)
- …IT Service Delivery solutions to SEC. Currently; we are seeking a Deskside Support Manager in Washington, DC This manager-level position requires periodic night ... and weekend work to ensure the success of the Deskside Support operation. The selected candidate must be a US Citizen (without any dual citizenships) and able to… more
- IntelliDyne (Washington, DC)
- Deskside Support Manager- Tier 2 Status: Exempt Location: Washington, DC (Hybrid 3 days onsite/2 remote) Salary Range: $110k to $130k Clearance: Secret ... Responsibilities: + Be the primary customer service champion of the program. + Design effective quality assurance measures for service requests and ensure compliance by the team. + Engage dissatisfied customers and diffuse escalated situations. + Ensure… more
- IntelliDyne (Falls Church, VA)
- DHA - Deskside Technician- Tier 2 Clearance: Active DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: + Daily client ... interface. + Representing IntelliDyne and its interests in all client engagements. + Addressing and correcting any hardware, software or connection issue + Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install ... executive staff, across on-site and occasional off-site environments. + Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation… more
- Robert Half Technology (Washington, DC)
- Description Deskside Support Technician Location: Washington, DC (100% On-Site; will transition to Merrifield, VA) Clearance Required: Current Secret Clearance ... -month contract, potential for extension and conversion Overview We are seeking a Deskside Support Technician to join a dynamic IT services team supporting a federal… more
- SAIC (Reston, VA)
- …+ Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and Digital Environments + IT Infrastructure + Software Factory ... Assurance and Security Operations + IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads and Technicians… more
- Leidos (Washington, DC)
- …The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, ... Active Directory services, and video conferencing, DevOps, among others. **Primary Responsibilities:** The individual selected for position will serve as the Deputy Program Manager for Leidos' at one of the federal customers on the ESA program. The Deputy… more
- NuAxis Innovations (Washington, DC)
- …of this role would include: + All aspects of both Remote and Deskside computer support + Owning, tracking and resolving Information Technology (IT) incidents and ... requests + Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs + Responding to alerts and escalations and working with both user and IT support groups to… more
- General Dynamics Information Technology (Washington, DC)
- …+ Delivering excellent customer service via phone, chat, email, tickets and deskside support. + Supporting on-site installation and repair of desktops, notebooks, ... printers, iPads, and peripherals. + Troubleshooting and resolving issues with both Microsoft Windows and MacOS. + Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes. + Supporting Microsoft Office 365 and… more
- IT Concepts (Washington, DC)
- …service level metrics. The candidate will also be responsible for providing deskside support, remote support, and technical and operational support for both Windows ... and Apple operating systems. Candidates are responsible for supporting VACO Campus Customers with respect to computer equipment and the software installed on their systems and ensuring functionality in the VACO environment. Location: Onsite - 810 Vermont Ave… more