- NuAxis Innovations (Washington, DC)
- …of this role would include: + All aspects of both Remote and Deskside computer support + Owning, tracking and resolving Information Technology (IT) incidents and ... requests + Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs + Responding to alerts and escalations and working with both user and IT support groups to… more
- General Dynamics Information Technology (Washington, DC)
- …+ Delivering excellent customer service via phone, chat, email, tickets and deskside support. + Supporting on-site installation and repair of desktops, notebooks, ... printers, iPads, and peripherals. + Troubleshooting and resolving issues with both Microsoft Windows and MacOS. + Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes. + Supporting Microsoft Office 365 and… more
- TekSynap (Arlington, VA)
- …documentation and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support, and other optional task areas to ensure compliance with ... performance standards. + Deliver data visualization and analytics reports to J6 leadership, highlighting performance trends and actionable insights. + Conduct wellness visits for VIP support and ensure readiness for special events or high-profile missions. +… more
- NANA Regional Corporation (Alexandria, VA)
- …experience. + 9+ years of experience in service desk operations, call center, and deskside support. + 3+ years of experience managing technical personnel. + 2+ years ... of experience with ServiceNow platform and Microsoft 365 (M365) products. **Desired Qualifications:** + ITIL v3 or later certification. **Job ID** 2025-17670 **Work Type** On-Site **Company Description** **Work Where it Matters** Suvi, an Akima company, is not… more
- Leidos (Fort Belvoir, VA)
- …+ Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary. + Correlate events and incidents for ... management of Information Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues. + Document and communicate degradation of services or outage issues to customers and help with… more
- William C Brown Inc (Springfield, VA)
- …in Springfield, VA. Job Description: The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. ... End user device equipment consists of workstations (thin and thick clients), monitors, KVMs, print, fax and scan devices, secure tablets and laptops, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfil… more
- Robert Half Technology (Fulton, MD)
- …years of experience in IT infrastructure leadership roles. * Expertise in deskside support, computer hardware, and deployment processes. * In-depth knowledge of ... backup technologies to ensure data integrity and recovery. * Proficiency in Cisco technologies, including networking and security solutions. * Strong understanding of IT service management best practices and methodologies. * Proven ability to define and track… more
- ManTech (Herndon, VA)
- …management certification. + Experience in help desk leadership, IT hardware refresh, deskside support, and installation of hardware, networks, VoIP phones, and A/V ... equipment. + CMA or DMA Certification. + Strong communication skills across varied audiences. + Flexibility and quick adaptation to changing tasks and learning on the job. **Clearance Requirements:** + Active TS/SCI with Polygraph **Physical Requirements:** +… more
- CACI International (Chantilly, VA)
- …the Role:** + You will provide formal and informal training via in-person ( deskside and classroom), and distance methods (DVTC, IC Connect, Adobe Connect), as part ... of CACI's MARS FSR_PM team supporting the MARS Program Management Office (PMO). + MARS capabilities to be trained will be associated with the User Interface and associated MARS functions, to include Infrastructure, Order of Battle, Intelligence Mission Data,… more