- Binghamton University (Binghamton, NY)
- …academic and research initiatives. Key Responsibilities: + Physical and Virtual Desktop Infrastructure (VDI) Administration + Provide support to Faculty, Staff and ... absences or emergencies + Offer technical assistance to the University Helpdesk for Watson-related issues + Work collaboratively and professionally with faculty,… more
- City of New York (New York, NY)
- …the tasks outlined below: Provide first line response for users with desktop , laptop, password, and application issues. Respond to requests for technical assistance ... operating procedures on software and hardware deployments, account administration, and helpdesk tasks. Provides support related to testing and deployment of… more
- City of New York (New York, NY)
- …special projects and initiatives as assigned. - Perform new and replacement desktop deployments. - Perform backup/recovery of data using VEEAM. - Research basic ... Familiarity with networking concepts and network infrastructure. - Knowledge of KACE Helpdesk and WASP MobileAsset Management or similar help desk and asset… more
- TEKsystems (New York, NY)
- …IT Infrastructure technical team, including but not limited to, Network Administrator, Helpdesk team, and the Systems and Security Analyst. + Conduct ongoing ... computer networking systems, operating systems, and languages to include Microsoft Windows desktop and server operating systems and Linux variants. + Knowledge of… more
- Colliers Engineering & Design (Rochester, NY)
- …accordance with SLA guidelines. + Serve as the first point of contact for helpdesk inquiries. + Record, track, and document the help desk request problem solving ... or related field (or equivalent experience). + 0-2+ years of experience in desktop support or related field. + Experience IT service management methodologies. +… more
- The Strong (Rochester, NY)
- …institutional information technologies. + Provide functional assistance to end users via Helpdesk services. Work with end users to determine best approach to address ... as a team leader on IT development projects. + 5+ years' experience in desktop support and troubleshooting. + Strong ability to be proactive and excellent follow up… more
- City of New York (New York, NY)
- …desk tools (ie Service Now, Remedy Service Desk, ZenDesk etc.) for managing helpdesk tickets. - Minimum 2 + Years of experience in across platform applications ... VM,Azure cloud hosting and support, - Working knowledge of MS IIS,AKS,APIs, Desktop and web based applications. - Experience with prioritizing multi-tasking and… more
- College of Mount Saint Vincent (Bronx, NY)
- …2+ years in service desk or IT leadership. + Experience managing helpdesk operations and projects across multiple sites. + Knowledge of telecommunications, Wi-Fi, ... and AI tools. + Familiar with Canvas, Zoom, cybersecurity tools, and remote desktop solutions. + Strong understanding of networks and endpoint security. + Skilled in… more
- RiseBoro Homecare Inc. (Brooklyn, NY)
- ESSENTIAL DUTIES AND RESPONSIBILITIES + Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software. + ... + High school degree or equivalent required + 2+ years of IT helpdesk support experience in a professional services environment Qualifications It is the policy… more
- City of New York (New York, NY)
- …computer systems maintenance/support for all GSS. Supervise and provide extensive desktop user support with error analysis/troubleshooting for all GSS workstations, ... application, HRA Requisition (W720) application and The HEAT (Special Equipment Helpdesk ) application, along with any applicable modifications and systems processing… more