- LA Care Health Plan (Los Angeles, CA)
- …providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the ... established monthly performance baselines are completed. Duties Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison… more
- Terumo Neuro (Aliso Viejo, CA)
- …and software applications. + Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system. + ... and processing then documenting tasks or tickets. Provide timely level I technical support for all onsite and remote...to vendor. + Set up and configure new Windows desktop /laptops or mobile devices for new hires. + Minimum… more