- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of ... this position will be desktop support while also working directly with end users in a helpful and customer service-oriented manner. This vital role involves… more
- IBM (Frederick, MD)
- …and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring ... timely resolution or escalation * Escalate unresolved issues to Tier 2 or Tier 3 support...environment. * Knowledge of Active Directory, VPNs, and remote desktop tools. IBM is committed to creating a diverse… more
- Leidos (Odenton, MD)
- …for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD customer in Fort Meade MD. This individual will help ascertain ... the nature of the support request, resolve issues where possible, and escalate to...their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators… more
- COMSO, Inc (Fort Meade, MD)
- …innovative learning solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a recognized woman ... Management (PAM) Services, and MS Exchange are required. + If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands, Trusted… more
- COMSO, Inc (Annapolis Junction, MD)
- …of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...needed to resolve issues + Proficient with troubleshooting Windows Desktop and Server OS + Managing a desktop… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- M. C. Dean (Annapolis Junction, MD)
- …Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 ... of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop ...+ Support configuration and maintenance of Virtual Desktop Infrastructure (VDI) platforms to include Citrix Xen … more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk) support for problem identification, diagnosis, and ... resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- Amentum (Annapolis Junction, MD)
- This position will be used to fill a full-time permanent, Information Systems Support Specialist position within the Office of Information Technology located in the ... create CM knowledge bases/artifacts for all County staff. Provide secondary technical support for customer support center. Including cloud based applications… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies, principles, ... and practices in the delivery of customer support services. + Coordinate, and assist in the installation,...degree + Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers + Experience… more