- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support . They will ... support + Receive, triage and route tickets to Tier 2 Help Desk according + Compile and organize...support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application Requirements… more
- ThermoFisher Scientific (Frederick, MD)
- …Assess and maintain processes to fortify endpoint software and OS improvements + Provide Tier 3 SME level operations support & mentorship for high impact issues ... efficiencies **Minimum Requirements / Qualifications:** + 8+ years of IT desktop engineering experience showcasing a growing progression of responsibilities +… more
- BAE Systems (Fort Meade, MD)
- …skills and training they need to succeed. We offer a flexible work environment to support the balance in your life and keep you performing at your best. We are ... seeking Systems Administrators to: + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem… more
- TAD PGS, Inc. (Laurel, MD)
- …least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level ... We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research… more
- CACI International (Annapolis Junction, MD)
- …configuration of server, storage, and network systems, including mobile device environments + Deliver Tier 1 through Tier 3 support , including advanced issue ... clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're… more
- SAIC (Beltsville, MD)
- …mission by providing enterprise architecture design, engineering operations and maintenance support services for desktop computers, servers, networks, firewalls, ... engineering related discipline and 7+ years IT network engineering support experience ( Tier II, Tier III, network infrastructure implementation and… more
- Spectrum Comm Inc (Bethesda, MD)
- …IT operations, ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key Responsibilities + ... government healthcare facility in Bethesda, Maryland. This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...IT support in a help desk or desktop support environment. + Working knowledge of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge… more
- COMSO, Inc (Fort Meade, MD)
- …Job Description: + Develops and implements applications into the enhanced virtual desktop infrastructure (eVDI). + Provides support to eVDI end-users, back-end ... for the eVDI including troubleshooting, repairing, monitoring, and testing + Provide Tier 2 and Tier 3 support to Citrix end users + Collaborate with… more
- CACI International (Forest Heights, MD)
- …Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II, and other support teams. + Write PowerShell/python scripts ... deliver faster deployments and decreased workload. **Responsibilities:** + Provide engineering support to Support System Center Configuration Manager (SCCM) and… more