- MPR Associates (Alexandria, VA)
- …incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex problems. + Uses remote ... issues of MPR users. The individual will provide technical support for MPR computers, operating systems, application software, telephones,...user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and… more
- Tesla Laboratories. Inc. (Washington, DC)
- …DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support . Tasks include maintaining and managing the IT infrastructure and ... user issues. Responsibilities : + Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops… more
- General Dynamics Information Technology (Washington, DC)
- …are planned, and any related monitoring/controlling processes + Leading the delivery of Tier 3 engineering support for endpoint images in coordination with the ... working in (or equivalent experience): + Endpoint image build support + Endpoint integration and testing + Desktop... support + Endpoint integration and testing + Desktop virtualization engineering + Endpoint research and related technology… more
- Mb Solutions, Inc. (Washington, DC)
- …of experience in related field Experience: + Shall perform systems administration of desktop and server systems connected to local and wide area networks. Desktop ... and other local area system administration related functions. + Shall provide support for implementation, troubleshooting and maintenance of IT systems + Shall… more
- TAD PGS, Inc. (Laurel, MD)
- …least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level ... We are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research… more
- M. C. Dean (District Of Columbia, DC)
- …+ Resolve complex system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier ... 2 is responsible for the day-to-day management, maintenance, and support of the organization's IT infrastructure, including servers, virtualization, and… more
- M. C. Dean (Vienna, VA)
- …+ Help Desk Support Functions with a Combination of Phone and Desktop Support is required. + Experience administering LENEL systems is desired. + ... end users and stakeholders. + Triages incoming issues to support ticket creation and assignment per tier level. + Follows up with customers and track resolution… more
- BAE Systems (Annapolis Junction, MD)
- …Exchange Policy management, mailbox management, enterprise-leve, multi-site design and architecture + Support Tier 3 Infrastructure services such as: DNS, NIS, ... and architecture + Enterprise Active Directory/Centrify Zone management (creation, update, RBAC) + Tier 3 Infrastructure support for services such as DNS, NIS,… more
- NANA Regional Corporation (Alexandria, VA)
- …to the database tracking tool. + Coordinate and analysis of operations support weekly action reports. + Compile, assess and distribute database metrics weekly. ... + Prioritize and assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally… more
- Spectrum Comm Inc (Bethesda, MD)
- …IT operations, ensures compliance with applicable security guidelines, and coordinates with higher- tier support teams for complex issues. Key Responsibilities + ... government healthcare facility in Bethesda, Maryland. This role delivers Tier 1-2 troubleshooting for hardware, software, and network issues...IT support in a help desk or desktop support environment. + Working knowledge of… more