- EPAM Systems (New York, NY)
- …strategies, program and product roadmaps, and positioning engagements for success + Shape digital customer experience solutions, scope and price engagements, ... EPAM is seeking a **Senior Director, Digital Engagement** to champion digital engagement...to expand EPAM's presence **Requirements** + 8+ years of experience developing and growing client relationships and leading teams… more
- Capital One (New York, NY)
- …key opportunities and tackling some of our most challenging problems relating to the digital customer experience . This role will lead problem solving ... (ECP) Strategy team. ECP is responsible for Capital One's digital customer experiences, including its award winning...yet responsible approach to business + Solid people leadership experience : Ability to build and leverage the capabilities of… more
- Ford Motor Company (Albany, NY)
- …If you're looking for the chance to leverage advanced technology to redefine the digital retail and customer experience and improve people's lives, this ... in EST or CST areas. **What you'll do ** + Champion the customer experience on digital retail, utilizing research, data, critical thinking, human-centered… more
- Merck (Albany, NY)
- … (CX), Customer Experience Design, Customer Experience Management, Digital Customer Experience , Digital User Experience , End User ... efficiency. + Develop a strategic plan to develop a digital self-service and automation path forward with clear performance...data quality, and user adoption to give a best-in-class customer experience + Lead root-cause analysis for… more
- Cengage Group (New York, NY)
- …from the data. You will work closely with product owners to identify what parts of the digital customer experience need to be changed, set up A/B tests to ... and other product analytics tools to tag the end-to-end digital experience , collect the right data, and...to product changes and measure the business value and customer satisfaction delivered by the digital product.… more
- The Estee Lauder Companies (New York, NY)
- …performance, traffic, and conversion rates. + Oversee the end-to-end management of the digital customer experience . + Create and implement promotional ... emphasis on recruitment, channel differentiation, and best in class customer experience . This role will be responsible...responsible for managing the P&L and evolving the shopper experience to mirror a rapidly changing digital … more
- The Estee Lauder Companies (New York, NY)
- …performance, traffic, and conversion rates. + Oversee the end-to-end management of the digital customer experience . + Create and implement promotional ... with cross-functional teams, including CRM, marketing, operations, and creative. + Experience in digital marketing disciplines, including paid search, SEO,… more
- JPMorgan Chase (New York, NY)
- …synthesize insights into actionable and scalable strategies + Deep understanding of customer experience design, digital platforms, and data-driven ... and articulate benefits + Leads strategic initiatives to enhance and transform digital customer experiences, identifying new business opportunities and scalable… more
- Citigroup (New York, NY)
- …with cross-functional teams to align strategies and priorities, including product development, digital platforms, analytics, and customer experience . + ... role will work closely with Analytics, Product, Risk and Digital to understand the customer lifecycle for...strategies to retain at-risk customers, working with Analytics and Customer Experience teams to identify signs of… more
- Pegasystems (New York, NY)
- …-Centric Approach:** Build trusted advisor relationships with senior stakeholders in marketing, customer experience , digital channels, analytics, and value ... transformation. + Comfortable engaging with senior executives in marketing, retention, customer experience , digital channels, and analytics. + Able to… more