- Lumen (Richmond, VA)
- … digital network services. This leader will drive an integrated digital strategy that spans customer experience , platform enablement, APIs, and edge ... Vice President of Product Management - Digital Experience & Platform to lead the vision, strategy...digital product thinking - driving measurable improvements in customer experience , speed to market, and business… more
- Highmark Health (Richmond, VA)
- **Company :** Highmark Health **Job Description :** **JOB SUMMARY** _As a Digital Strategy Partner, you'll work on shaping and executing the organization's ... digital vision in solving key customer and...include but are not limited to: defining and shaping digital strategy , identifying opportunities to solve business… more
- Capital One (Mclean, VA)
- …key opportunities and tackling some of our most challenging problems relating to the digital customer experience . This role will lead problem solving ... Strategy team. ECP is responsible for Capital One's digital customer experiences, including its award winning...yet responsible approach to business + Solid people leadership experience : Ability to build and leverage the capabilities of… more
- Merck (Richmond, VA)
- **Job Description** The Associate Vice President, Digital Content & Customer Experience Capabilities will lead the global function in Digital Human ... data standards, and digital /web capabilities to ensure a cohesive customer experience . They also integrate insights and engagement capabilities into… more
- PNC (VA)
- …complex, cross-functional digital strategies across business segments to optimize digital experience , leveraging design thinking and other best practices by ... business segments or product groups. May Participate in the marketplace to influence digital experience trends. + Leads digital teams. Sponsors potential… more
- Capital One (Mclean, VA)
- Sr. Business Director, Customer Experience Strategy The Senior Business Director for Customer Experience Strategy will lead a team of ~17 ... Call Center Strategy & Analytics and 3) Customer Experience Measurement across all Retail Banking...Our measurement system has a suite of metrics across Digital , Call Center, and In-Person experiences where we identify… more
- Deloitte (Mclean, VA)
- …across the enterprise, including: corporate strategy , M&A transactions, sustainability strategy , global business transformation, customer strategy , and ... value by architecting and implementing integrated sustainability strategies and transformation programs Customer & Commercial Strategy : Leverage customer … more
- Capital One (Mclean, VA)
- …a quantitative concentration **Preferred Qualifications:** + Experience translating business strategy and analysis into consumer facing digital products _At ... Manager, Product Manager - Customer Services & Strategy (US Card)...brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. **About… more
- ISC2 (Richmond, VA)
- …The Senior Director of Digital Platforms will lead the strategy , governance, and execution of the organization's customer -facing and revenue-generating ... Strategy ** + Drive experimentation and implementation of AI use cases related to customer experience , reporting, and engagement + Collaborate with the CIO and… more
- Cognizant (Richmond, VA)
- …growth in digital experience or AI spaces. + Experience Expertise: Design, Marketing, Content, Commerce, Learning, Strategy , Employee Experience ... our team supporting Google, a key client, for our digital experience practice area, Cognizant Moment. **Note...Commerce, Digital Product Design, Learning & Employee Experience , and Customer Service. **Work Model** We… more