- UKG (Richmond, VA)
- …to assess customer health and forecast future behaviors. Power the Digital Concierge Experience Apply intelligence signals to personalize guidance and ... Analytics + 8+ years of experience using customer data and analytics to inform strategy ,...as Tableau, Power BI, Gainsight, Salesforce, or equivalent tools. Digital Experience & Automation + 5+ years… more
- Leidos (Reston, VA)
- …demonstration logistics, technology refresh, and demo readiness, ensuring a world-class customer experience . + Partner with account management, business ... years of experience in technical solution leadership, pre-sales engineering, customer experience management, or technical demonstration roles + Proven… more
- AltaGas (Springfield, VA)
- …to the Manager, Customer Experience and will support the utility's customer experience (CX) strategy by integrating journey mapping, voice of the ... and insight generation into a unified view of the customer experience . This role is responsible for...journey maps and identify new opportunities. * Collaborate with Digital and Operational teams to advocate for experience… more
- PagerDuty (Richmond, VA)
- …departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience . Process Improvement / Managing Workload: + Establish a ... and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital ...organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for… more
- UKG (Richmond, VA)
- …Because at UKG, your work matters-and so do you. About the CXI Team The Customer Experience Intelligence team serves as both a growth engine and guardian of ... and advocacy. Role Overview We are seeking a data-driven, customer -obsessed Principal Customer Experience (CX)...for data analysis or predictive modeling to inform CX strategy or business recommendations. Professional Experience +… more
- Capital One (Richmond, VA)
- …a quantitative concentration **Preferred Qualifications:** + Experience translating business strategy and analysis into consumer facing digital products _At ... Director, Product Management - Customer Fraud Products Product Management at Capital One...brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. **About… more
- Amazon (Arlington, VA)
- …growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the ... with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 5+ years… more
- ServiceNow, Inc. (Vienna, VA)
- …are met and value is realized. The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted ... make the world work better for everyone. The Principal Customer Success Executive is accountable for the strategic leadership... executives. You will be an expert in governance, strategy , and execution across cross-functional teams and have a… more
- CGI Technologies and Solutions, Inc. (Chantilly, VA)
- … Account Manager TS/SCI with Poly REQUIRED** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, ... Description:** CGI Federal is seeking a talented and experienced Customer Account Manager. As a Customer Account...to be successful in this role:** 5 years of experience in supporting project management, purchasing, or acquisition related… more
- Google (Reston, VA)
- …+ Bachelor's degree or equivalent practical experience . + 10 years of experience with cloud native architecture in a customer -facing or support role. + ... Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical… more