- Kaleida Health (Buffalo, NY)
- ** Director of Call Center ** **Location:** **Larkin Bldg @ Exchange Street** **Location of Job** **: US:NY:Buffalo** **Work Type** **: Full-Time** **Shift 1** ... **Job Description** **The Director of Call Center Operations...field preferred.** **Experience** **10 plus years of experience in customer service/contact center leadership required. 5 years… more
- University of Rochester (Rochester, NY)
- …extensive investigation and analysis. + Acts as a back-up for the Data Center Director . + Manages Data Center on- call rotation. + Leads staff meetings. + ... Supports after-hours Level 1 and Level 2 Help Desk customer service. + Reviews and approves all IT activities...as a back-up for the Data Center Director . + Supports Data Center on- call… more
- Kyndryl (Albany, NY)
- …and workflow-driven architectures. + Deliver measurable outcomes such as improved first- call resolution, reduced handle time, and enhanced customer satisfaction. ... + Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience with AI/ML… more
- Tarrytown Rehabilitation & Nursing Center (Massena, NY)
- …to be successful in this position. + In collaboration with the Director of Nursing develops, maintains and implements nursing policies and procedures that ... prospective residents before admission as requested a by the Director of Nursing. + Participates in daily/weekly management team...quality of care and life for residents. + Promotes customer service and hospitality and responds to and adequately… more
- Planned Parenthood of Central and Western NY (Rochester, NY)
- Bilingual Call Center Representative Rochester, NY, NY * Call Center Job Type Full-time Description Bilingual Call Center Representative ... Without judgment.No matter what. In support of PPCWNY's mission, the Bilingual Call Center Representative has responsibility for communicating accurate and… more
- City of New York (New York, NY)
- …more than $4 billion of revenue annually. Under the direct supervision of the Call Center Director , with wide latitude for independent judgement and ... structure to facilitate the development of a skilled, courteous and efficient Call Center ; review and monitor Customer Service Representatives calls (live… more
- SUNY Upstate Medical University (Syracuse, NY)
- Job Summary: The Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat, email, fax, text) for all outpatient ... of Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and...degree and two years of relevant health care or call center experience (preferably in a pharmacy,… more
- Molina Healthcare (Buffalo, NY)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... job applicants and provides hiring recommendations to Manager or Director . + Provides coaching for the technicians and representatives...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Mount Sinai Health System (New York, NY)
- …front line contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and ... + Able to work independently + Must have excellent customer service skills + Able to work well with...admissions, procedures, diagnostic tests and medications. + Notifies Administrator, Director of Revenue Cycle, Practice Manager or Supervisor of… more
- City of New York (New York, NY)
- Job Description Within the Office of External Affairs is the Bureau of Customer Support Services Call Center . The DOHMH Call Center delivers enhanced ... appointments and follow-up; health literature and education materials. The Call Center is seeking to hire a...seeking to hire a Call Agent. The Call Agent will be responsible for providing customer… more