- AssistRx (Orlando, FL)
- …emphasizing excellence. Reports to Director , Pharmacy. + Maintains and improves call center operations by monitoring system performance, identifying and ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more
- Molina Healthcare (St. Petersburg, FL)
- **Job Description** **Job Summary** Leads and supervises team of pharmacy call center and operations staff responsible to ensure that members have access to ... drugs requiring prior authorization. + Supervises pharmacy daily unit operations to ensure prompt and appropriate processing of requests...tools, such as SQL, Microsoft Access and Excel. + Call Center experience. To all current Molina… more
- Kyndryl (Tallahassee, FL)
- …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the ... innovative solutions that enhance customer journeys, improving customer technology operations , and integrate cutting-edge capabilities such as Agentic AI. The… more
- Sumitomo Pharma (Tallahassee, FL)
- …development of a commercial capacity model and expansion of source and treatment center operations . + Lead assessment and selection of distribution channel ... seeking a dynamic, highly motivated, and experienced individual for the position of ** Director , Patient & HUB Operations , Rare Disease** . The Director… more
- Florida Atlantic University (Boca Raton, FL)
- …to take on a key leadership role as Coordinator, Online MSW Program & Associate Director of Academic Operations . This role is a combination of faculty and ... overseeing the Online MSW Program and supporting the academic operations of the School. Key Responsibilities: Online MSW Program...experiences. + Act as the School's liaison to FAU's Center for Online and Continuing Education (COCE) to support… more
- BD (Becton, Dickinson and Company) (Stuart, FL)
- …including team and individual goals + Facilitate the creation and implementation of call center procedures and policies in conjunction with compliance and ... engagement, conversion, and retention of our customers. The Associate Director , Customer Operations (Purewick) is responsible for...preferred. MBA is preferred. **EXPERIENCE** + Minimum 8 years' call center , customer service, or direct to… more
- Otsuka America Pharmaceutical Inc. (Tallahassee, FL)
- …from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the victim of fraud ... was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves...please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Teleperformance USA (North Lauderdale, FL)
- …that program planning and daily management supports business and client objectives for multi-site call center operations . Serve as WFM point of contact for ... director or other members of management** **Qualifications** + **Minimum 3 years call center experience and 2 years WFM experience** + **Ability to… more
- Mass Markets (FL)
- …key performance indicators (KPIs) to track and improve service delivery. + Oversee the daily operations of the call center to ensure smooth workflow and ... will be a results-driven leader with extensive experience inBPO operations management, strong problem-solving abilities, and a commitment to...Lead and mentor a team of managers, supervisors, and call center agents to ensure high performance.… more
- WTW (Tampa, FL)
- …Director . **How the Position Works** The Sales Director will oversee the daily operations of the call center and their employees and should have ... and professionalism. + Provide strategic direction for the sales center , aligning operations with organizational objectives and...effectiveness and overall results. + Responsible for monitoring all call center technologies. + Serve as a… more