- Generac Power Systems (Rockford, IL)
- … experience initiatives. + ** Customer Experience:** Design and implement customer experience strategies and segmentation that drive loyalty , retention, and ... experienced and strategic leader to fill the role of Director , Consumer Engagement at Generac. As a key member...Engagement at Generac. As a key member of our CRM marketing team, you will be responsible for developing… more
- EDB (Springfield, IL)
- …a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction. + Collaborate cross-functionally to align ... position the support organization as a key driver of customer value. The Sr. Director will oversee...platform + Ensure the organization leverages best practices in CRM , case management , and analytics for operational… more
- Dow Jones (Chicago, IL)
- …business case + Maintain accurate and appropriate records within the global CRM systems providing management information + Support and work with our Success ... billing set up and invoicing, Sales Team training, and records management + Assist Regional Head and/or...years of proven experience in business negotiations and internal/external relationship management (could have been developed in… more
- Generac Power Systems (Rockford, IL)
- …role will be instrumental in shaping how Generac engages with consumers across the customer lifecycle-from acquisition to loyalty . Looking for a leader with a ... **Prioritize & Document Use Cases:** Partner with the Senior Director of CRM and Consumer Strategy and...+ **Voice of the Customer :** Champion the customer perspective in all CRM initiatives, ensuring… more
- The Hertz Corporation (Springfield, IL)
- …function that sits at the center of revenue generation, cost optimization, and customer loyalty across our franchise and corporate rental operations. **What ... to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery**...2. Service Recovery Transformation - Turning Problem Recovery into Loyalty When a customer has a service… more
- Publicis Groupe (Chicago, IL)
- **Overview** We're looking for a Director of Audience Strategy to work with clients in the Food & Beverage and/or Hospitality industries. We are looking for: + A ... performance, and socialize; leverage findings in future strategies + Proactive Customer Planning + Support proactive, ongoing efforts to understand key … more
- City Wide Facility Solutions (Chicago, IL)
- Facility Solutions Manager aka Client Relationship Manager aka Account Manager THIS IS AN IN PERSON, IN THE OFFICE ROLE, SERVICING CLIENTS IN SOUTH ... Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Chicago Shores...million-dollar+ book of business. In this outside, B2B account management role, you will serve as the single point… more
- Publicis Groupe (West Chicago, IL)
- …the Epsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty . **Responsibilities** + ... to Clients in assigned market area + Provides proactive consultative services to assigned customer base to ensure loyalty and retention + Review product results… more
- ITW (Springfield, IL)
- …customer experience. **Key Responsibilities** + Serve as the strategic lead and relationship manager for major national accounts in the 3-step distribution ... understanding, and ability to synthesize complex information into actionable strategy. ** Relationship Management & Influence** - Builds trust across diverse… more
- Bausch + Lomb (Chicago, IL)
- …customers by providing excellent customer service. Maintain and update territory records of all customers within Salesforce CRM . Effectively utilize and ... iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history....of eye health in the future. The **Surgical Device Manager Cataract (SDMC)** is a professional sales position whose… more