- Lumen (Albany, NY)
- …connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building ... scaling operating models and capabilities that drive productivity and performance across Sales and Customer Success teams in all GTM segments - LE, MM, GPS, PS, WS.… more
- Catholic Health Services (Melville, NY)
- …continuum and in alignment with both the Hospital and the System strategy . Works collaboratively with all other performance improvement programs and organizational ... Surveys, written and verbal compliments and complaints, and qualitative data from multiple sources. Drives institutional improvement strategies; Measures, monitors… more
- Northrop Grumman (Buffalo, NY)
- …applies, and maintains quality evaluations of programmatic work products per customer requirements, company procedures, and regulatory standards._ + _Creates and ... to ensure hardware, software, and systems engineering work products meet customer requirements_ + _Identifies and resolves quality-related issues. Conducts root… more
- New York Times (New York, NY)
- …serve aggregated data for customer -facing use cases. You will report to the Director of Data Platform. This is a hybrid role based in our New York City ... digital and app destination. And it's why our business strategy centers on making journalism so good that it's...is looking for an Engineering Manager to join the Data Platform mission to lead a new engineering team… more
- American Express (New York, NY)
- …digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, ... part of the Technology organization and sets the enterprise strategy for and delivery of critical data -related... Director in the execution of the enterprise data control strategy by leading the identification… more
- American Express (New York, NY)
- …digital transformation of American Express products and services, enhance the overall customer experience, strengthen our data strategy and practices, ... part of the Technology organization and sets the enterprise strategy for and delivery of critical data -related...requirements into our established governance frameworks. Reporting to the Director , Embedded Data Controls, this pivotal role… more
- Highmark Health (Albany, NY)
- …of job responsibilities, employees may have access to covered information, cardholder data , or other confidential customer information that must be protected ... **JOB SUMMARY** We are seeking a visionary and experienced Data Science Manager to lead our team of innovative...AI Platforms and Services team. Reporting directly to the Director of AI Platforms and Services, this pivotal role… more
- OneMain Financial (New York, NY)
- We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) ... is an essential pillar of OneMain's growth strategy . With over 2.5MM active customers, there are numerous...strategies. This individual will manage a team of two data -centric analysts, while partnering with the rest of the… more
- Qualtrics (New York, NY)
- …to drive multiple concurrent projects from beginning to end. + Ability to utilize data and metrics to communicate strategy to internal stakeholders and external ... globe who think that's work worth doing. **Senior Manager, Customer Success - FSI** **Why We Have This Role**...and usage, as well as technical thought partnership and strategy . + Help to hire, onboard, train, and retain… more
- The Hertz Corporation (Albany, NY)
- …center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a high-impact ... You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of...repeat rentals and Net Promoter Score + Building a data -driven feedback loop to prioritize fixes that matter most… more