- Otsuka America Pharmaceutical Inc. (Trenton, NJ)
- **Job Overview:** The Director , Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization ... of customer engagement platforms , starting with,...of customer engagement platforms , starting with, but not limited... for Engagement and insights Excellence, the Director will manage the Customer Engagement… more
- JPMorgan Chase (Jersey City, NJ)
- …cultivate lasting customer relationships. As a ** Customer Success Director ** within **JPMC's Central Infrastructure Platforms ** team, you will lead ... experiences. **Job responsibilities** + Develops and executes a comprehensive customer success strategy through proactive engagement , onboarding, product… more
- Coinbase (Trenton, NJ)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... customer satisfaction (CSAT). * Oversee integration and customization of SaaS platforms and in-house applications to deliver seamless customer and agent… more
- Otsuka America Pharmaceutical Inc. (Trenton, NJ)
- The Director , External Expert Strategy & Engagement is a critical role responsible for defining, standardizing, and overseeing the company's global strategy for ... stage (Early vs. In-line). This position reports directly to the Executive Director of External Engagement and Field Excellence. **Job Description** **Key… more
- Otsuka America Pharmaceutical Inc. (Trenton, NJ)
- …and ethical standards governing HCP interactions globally + Familiarity with digital engagement platforms , CRM systems, and data-driven engagement models ... **Job Summary** The Associate Director , R&D HCP Engagement CoE is...experts, ensuring the CoE service model evolves based on customer needs and reputational impact + Develop and implement… more
- Merck (Rahway, NJ)
- **Job Description** Join our Animal Health team as the Associate Director , Customer Support for US Pet Technology. We're looking for an experienced ... contact-center leader to shape the customer experience for pet owners using... experience for pet owners using our products and platforms . This is a collaborative, cross-functional role with visible… more
- Bristol Myers Squibb (Princeton, NJ)
- …understanding of omnichannel strategies and how orchestration / NBA engines drive customer engagement . + Experience designing or operating rules-based and ... capabilities that determine which actions, messages, and channels to deploy for each customer and when. The Director will translate brand and Therapeutic Area… more
- Bristol Myers Squibb (Princeton, NJ)
- …understanding of omnichannel strategies and how orchestration / NBA engines drive customer engagement . + Experience designing or operating rules-based and ... automation capabilities that guide actions, messages, and channel selection for each customer . The Associate Director collaborates closely with brand and… more
- Merck (Rahway, NJ)
- …animals. Within the Animal Health Division, we are seeking an Associate Director , Customer Operations, to provide strategic leadership that elevates operational ... efficiency and drives customer success across our US Animal Health enterprise. Reporting...our US Animal Health enterprise. Reporting to the Executive Director of Business Operations, this individual will lead a… more
- Bristol Myers Squibb (Princeton, NJ)
- …processes that power our omnichannel content, customer data, and engagement ecosystems. The Director will partner with the CRM/Marketing Automation, ... Taxonomy & Tagging Framework** + Develop a comprehensive taxonomy covering content, customer , channel, product, campaign, and engagement classifications. + Build… more