- Oracle (Boston, MA)
- …and SOX compliance **KEY SKILLS** - Big 4 accounting experience -Cloud service provider experience -Excellent people management & leadership skills and strong team ... internal and external stakeholders in a remote working environment - Highly customer focused and results oriented - Self-starter, ability to work both independently… more
- Tufts Medicine (Boston, MA)
- …served. Serve as the system's subject matter expert, establish strategies, key metrics, customer service excellence standards, and service level agreements. ... Develop and implement policies, standard operating procedures and protocols, monitor program performance and performance improvement activities and ensure continual survey and regulatory readiness/compliance. Work collaboratively within the department and with… more
- Highmark Health (Boston, MA)
- …payers. Programs will include but not be limited to fee for service , pay-for-value programs, episode payments, prospective bundled payments, gain share and risk ... To include + 1 year Experience working with technology vendors, and other service provider solutions to source key capabilities + 2 years Proven experience in… more
- BJs Wholesale Club (Uxbridge, MA)
- …storage facilities; (3) orchestration of daily outbound transportation routing; (4) cohesive customer service relations with selling clubs; (5) resolution of ... supply chain management issues with vendors, as assigned by Home Office superiors; and (6) long-term strategic planning in support of corporate plans and objectives. Duties include (1) management of distribution workload region-wide; (2) allocation of… more
- ServiceNow, Inc. (Waltham, MA)
- …influencing senior stakeholders + Deep understanding of GTM motions across Sales, Customer Success, and Channel ecosystems. + High ownership mindset; thrives amid ... your primary residence and the closest ServiceNow office using a third-party service . **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All… more
- Beth Israel Lahey Health (Danvers, MA)
- …with the Medical Director ; application of Quality Assurance and Customer Service Programs, implementation of Utilization Review mechanisms; structuring ... ensuring full compliance with the protocols/directives of the Medical Director and Program Director . They play an...work in a multicultural setting and must share a customer service orientation. Identifies and resolves problems… more
- UKG (Boston, MA)
- …UKG, your work matters-and so do you. **About the team:** UKG is seeking a Sales Director for our Customer Base Midmarket sales organization. At UKG we foster a ... decisions you make, and the care you show a customer all add up to real impact. Today, tens...sales teams to thrive. **About the role:** As the Director , you'll be accountable for helping your team exceed… more
- Coinbase (Boston, MA)
- …In this role, you'll oversee Coinbase's both custom-built and SaaS-based AI-powered customer self- service and automation capabilities , as well as applications ... with Product Managers to define and execute a strategy for AI-driven self- service and automation, reducing contacts and improving customer satisfaction (CSAT).… more
- The Hertz Corporation (Boston, MA)
- …+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and ... We are seeking a Customer Experience Manager to lead CX strategy and...at a strategic level, often interfacing with VP- and Director -level leaders, while also engaging directly with frontline leadership… more
- Merck (Boston, MA)
- …most competency areas + Valid Driver's license **Preferred:** + Prior consulting or customer service experience + Experience developing and executing a plan for ... Company's Vaccines personnel, Health Management Services (HMS) Manager, Solutions Consultant, Customer Strategies and Solutions (CSS), Regional Medical Director … more