- Verint Systems, Inc. (Boston, MA)
- …in a collaborative, team-oriented environment. + Strong attention to detail and excellent customer service required. + Hands-on leader who has a proven ability ... At Verint, we believe customer engagement is the core of every global...global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering… more
- Fresenius Medical Center (Boston, MA)
- …AND RESPONSIBILITIES: + Participates in and communicates the FMCNA culture through customer service standards with billing groups, finance, IT, facilities and ... + Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. + Responsible for… more
- Tufts Medicine (Boston, MA)
- …management, operational issues, problem resolution, compliance, time management, and customer service . 3. Provides monthly/year end consolidated financial ... communication (both written and verbal), interpersonal, and problem solving, organizational, and customer service skills. 3. Ability to present and summarize… more
- Highmark Health (Boston, MA)
- …business need. **Preferred** + None **SKILLS** + Critical Thinking + Case Management + Customer Service + Oral & Written Communication Skills + Collaboration + ... to evaluate the medical necessity and appropriateness of the requested treatment of service . Depending on the nature of the case, telephonic peer to peer discussions… more
- Beth Israel Lahey Health (Boston, MA)
- …have significant implications for the management and operations of the organization. 8. ** Customer Service :** Ability to lead operational initiatives to meet or ... exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. **Age based… more
- Manulife (Boston, MA)
- …using AI that add value to our customers, faster and securely, at scale. The customer is at the focus of everything we do, and millions of end users rely ... period. + **Project Management** : Draft project plans for security service and technology deployments and coordinate with stakeholders across the organization… more
- Highmark Health (Boston, MA)
- …driving the organization to a data-driven operating approach. + Accountable for service level agreements and expectations with end-users and external stakeholders. + ... of business needs + Ability to establish and maintain high level of customer trust and confidence + Demonstrated abilities in relationship management + Strong… more
- Oracle (Boston, MA)
- …and SOX compliance **KEY SKILLS** - Big 4 accounting experience -Cloud service provider experience -Excellent people management & leadership skills and strong team ... internal and external stakeholders in a remote working environment - Highly customer focused and results oriented - Self-starter, ability to work both independently… more
- Tufts Medicine (Boston, MA)
- …served. Serve as the system's subject matter expert, establish strategies, key metrics, customer service excellence standards, and service level agreements. ... Develop and implement policies, standard operating procedures and protocols, monitor program performance and performance improvement activities and ensure continual survey and regulatory readiness/compliance. Work collaboratively within the department and with… more
- Highmark Health (Boston, MA)
- …payers. Programs will include but not be limited to fee for service , pay-for-value programs, episode payments, prospective bundled payments, gain share and risk ... To include + 1 year Experience working with technology vendors, and other service provider solutions to source key capabilities + 2 years Proven experience in… more