- RELX INC (New York, NY)
- …likes to roll up their sleeves to inform and execute our go-to-market strategy . You'll collaborate closely with customer -facing teams, marketing, finance, and ... operational efficiency and change management initiatives. You'll report directly to the Senior Director of GTM Strategy and Operations (who reports to our… more
- Lumen (Albany, NY)
- …plan and the commercial initiatives underpinning that plan. Reporting to the Sr Director of Commercial Excellence - Customer Success, you will lead ... you will play a key role in advancing cross-functional initiatives and programs across the Customer Success organization that aligned to AGT's three-year strategic… more
- American Express (New York, NY)
- …you make an impact in this role?** The **Senior Manager, Systems & Product Strategy - Change Management** will support the Director in managing and overseeing ... carefully scripted user acceptance testing (UAT). **Responsibilities Include:** + Assist the Director in serving as the 1LoD Product Manager for Risk ecosystem… more
- The Hertz Corporation (Albany, NY)
- …center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a high-impact ... at scale. You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of the most critical inflection points for … more
- OneMain Financial (New York, NY)
- We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) ... is an essential pillar of OneMain's growth strategy . With over 2.5MM active customers, there are numerous...execute new strategies. This role requires deep expertise in customer analytics, a strong customer -centric mindset, and… more
- NFTA (Buffalo, NY)
- …broadcasters and the press. Ability to plan, coordinate and implement an effective customer service strategy . Ability to serve the public and fellow employees ... MANAGER, CUSTOMER EXPERIENCE and COMMUNITY ENGAGEMENT Title Description: Date...Union Status: NON-REPRESENTED WORK OBJECTIVE: This position supports the Director of Aviation in planning, monitoring, and marketing the… more
- The Hertz Corporation (Albany, NY)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... at a strategic level, often interfacing with VP- and Director -level leaders, while also engaging directly with frontline leadership...high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer… more
- LinkedIn (New York, NY)
- …Marketing, Ecosystem Marketing, and our Global Business Organization including Sales, Brand Strategy , and Customer Insights. Your leadership will be instrumental ... for the role of Senior Marketing Manager II, NAMER Customer Marketing. This person will lead our regional Account-Based...This person will lead our regional Account-Based Marketing (ABM) strategy and be an integral member of the Global… more
- Owens & Minor (Albany, NY)
- …factors such as experience, skills, education and location. Ensures that the customer is satisfied with company products and services. Works closely with Sales ... Account Executives and oversees day-to-day relationship with customer . Ensures schedules and budgets are met according to contractual agreements. Travel to accounts… more
- Celestica (New York, NY)
- …and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple ... growth staff to create solutions and strategies for business awards + Commercial strategy and contracts negotiation + Overall Customer Satisfaction + Develops… more