- ThermoFisher Scientific (Pleasanton, CA)
- …strategies. + Regularly conduct primary and secondary market research and voice of customer meetings to gain deep insights . + Lead data-driven product strategies ... clinical markets, including large routine diagnostic testing customers. + Manage pricing strategy and demand planning in partnership with sales and operations to… more
- ServiceNow, Inc. (San Diego, CA)
- …central connector across engineering, design, and business teams, you'll drive the strategy , execution, and evolution of a high-impact, adaptive user experience on a ... architecture, capabilities, and best practices to inform product decisions. + ** Customer Discovery:** Gather requirements from internal and external stakeholders to… more
- Danaher Corporation (Sunnyvale, CA)
- …and decision making with the knowledge and ability to interpret and develop key insights from available data to drive strategy . + Possesses the ability to ... + Serve as lead HR partner for the VP Commercial Americas and the VP Customer Care joining as a member of their senior leadership teams to provide the strategic… more
- The Hertz Corporation (Sacramento, CA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... at a strategic level, often interfacing with VP- and Director -level leaders, while also engaging directly with frontline leadership...high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer… more
- The Hertz Corporation (Sacramento, CA)
- …center operations and continue to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery** , you'll own a high-impact ... You'll also play a pivotal role in redefining our customer experience strategy post-transaction - one of...and Finance + A data-driven approach - you translate insights into clear decisions, scalable processes, and measurable improvements… more
- Merck (Sacramento, CA)
- …Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization ... Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the...Customer Relationship Management (CRM), Customer Service, Customer Service Management, Customer Strategy ,… more
- ITT (Valencia, CA)
- …the tactical plans that fall out of the various market plans. + Provide customer insights to Sales to enhance relationships and identify opportunities. + Drives ... Service Manager (CSM), under the direction of the Director (s) of Sales is responsible for all inside sales...sensitivity. + Identifies and drives options that support ITT's strategy /business goals as well as customer needs.… more
- Sony Pictures Entertainment (Culver City, CA)
- …awareness strategy , engagement, and content direction based on behavioral insights and data trends. Experimentation & Iteration Validation + Supports MVP testing ... in advancing Sony Pictures Entertainment's security culture by delivering data-driven insights that inform, validate and improve security culture strategies. This… more
- Intuit (Mountain View, CA)
- …local market trends and data, while considering the specific nuances of our customer base.* Define the vision, product strategy , and roadmap by conducting ... trends, threats, and opportunities for product development and enhancement; utilize data-driven insights to inform product strategy and prioritize the product… more
- Intuit (Mountain View, CA)
- …& Learn" mindset: Has a track record of innovation. Ability to translate customer insights into marketing and product activities that achieve tangible results ... the portfolio, ensuring we are meeting business performance objectives + Leverage customer insights , competitive understanding, and data analytics to unlock… more