- Rubrik (Palo Alto, CA)
- ** Director , Renewals and Customer Success Operations** **Location: Palo Alto, CA. US** **Role overview:** As the Operations Director for Renewal and ... Responsibilities:** + Design and execute a comprehensive renewal and customer success operations strategy that aligns with...renewal and customer success metrics, trends, and customer behavior to generate insights and propose… more
- Genentech (South San Francisco, CA)
- …not available **Job Summary** The ** Director , Healthcare Professional (HCP) Customer Relationship Management (CRM)** will drive innovation, strategy , and ... CRM product inclusive of integrated capabilities such as e-detailing, customer insights modules, messaging etc. This role...Design and lead the execution of a forward-looking operational strategy for the CRM product, focused on driving speed,… more
- Genentech (South San Francisco, CA)
- …change on a large scale + Excellent strategic thinker with a passion for customer insights , market dynamics, problem solving and innovation + Strong analytical ... innovation to patients worldwide. By integrating scientific, commercial, and market insights , GPS drives enterprise-wide strategy , portfolio prioritization, and… more
- Abbott (Alameda, CA)
- …The Director , Global Customer Experience will oversee the global customer experience strategy and planning, insights , and operations and develop ... innovation initiatives. + Building cross-functional recognition of service data and Voice-of- Customer insights as valuable drivers of enterprise decision-making.… more
- Sinclair Broadcast Group (Santa Monica, CA)
- …across our Direct-to-Consumer platforms. This is a high-impact role that blends customer insights , data analytics, and operational excellence. The ideal ... strategic and data-driven leader to join our team as Director , Customer Relationship Management (CRM). This role...Partner with analytics and data teams to extract actionable insights and inform CRM strategy . + Align… more
- Bristol Myers Squibb (San Diego, CA)
- …their personal lives. Read more: careers.bms.com/working-with-us . **Position Summary** The Associate Director , CV Accounts & Customer Engagement, reports to the ... Director , CV Accounts & Customer Engagement and will work cross-functionally with matrix teams,...and training of Speakers. + Gather local and national insights to inform brand strategy through KOL… more
- BeOne Medicines (San Mateo, CA)
- …and technology - those who thrive where meaningful impact meets scale. As ** Director , Product Management - Customer Experience, Oncology** , you will define ... and lead the strategy for BeOne's next-generation customer experience technologies...web architecture.** + Demonstrated success using **data and behavioral insights to drive product optimization** . + Excellent stakeholder… more
- Intuit (San Diego, CA)
- … customer experiences. This includes aggregating quantitative and qualitative insights , and collaborating with marketing, product management and development teams ... **Overview** As Director of the Assisted Services Growth team, you...you will be responsible for building and leading the customer experience practice to drive innovation in the way… more
- Intuit (Mountain View, CA)
- …Privacy and Personalization. We are looking for a Director of Martech - Customer Experiences to own the strategy , roadmap, and execution of these areas. This ... customer experiences at scale. **Responsibilities** + Define and drive strategy for Generative AI applications in Martech, customer -centric content… more
- Genentech (South San Francisco, CA)
- …across the Commercial and Medical Group (CMG) as well as providing every CMG customer - be it employee, manager, healthcare provider, and patient - with the ... and employee skill gain to business impact metrics. Role Overview The Senior Director of Field Readiness and Certification is the single-threaded leader focused on… more