- The Hertz Corporation (Boston, MA)
- …or influencing high-volume customer support , loyalty programs, or other customer operations + A strong foundation in operational leadership - you know ... to transform our service recovery model. As the **Senior Director of Customer Care & Service Recovery**...Revenue, and Experience You will own / lead omni-channel support operations (phone, live chat, email, and… more
- DoorDash (Boston, MA)
- About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that when there are bumps in the last-mile ... partner with L&D operations to translate the customer experience strategy into tangible support teammate...support these experiences. You will report to the Director of Teammate Success. You're excited about this opportunity… more
- Center For Health Information And Analysis (Boston, MA)
- …by the Director of Network and Director of IT Operations . Facilitate Collaborative Support Activities: Schedule meetings with users and vendors as ... CHIA's influential and essential healthcare analytics products. The Network Support Engineer, reporting to the Director of...on the CHIA team. You will join an IT operations team of extremely dedicated and thoughtful support… more
- Celestica (Boston, MA)
- …and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple ... initiative requirements, etc. are also part of the total solution to the customer + Commercial mgmt. support (contracts, reconciliation claims and pricing) +… more
- Merck (Boston, MA)
- …meeting customer needs. + Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/ Operations . + Ability to analyze metrics to assess progress ... well as education and resources. They do this to support customer operational and financial needs such...Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the… more
- Pearson (Boston, MA)
- …Pearson's portfolio. The ECS is responsible for sales solutioning and growth, customer product support and implementation, products training, database and ... The Enterprise Customer Success Rep (ECS) is a key member...operations , and product to provide the best possible support for customers. The ECS is for a person… more
- Center For Health Information And Analysis (Boston, MA)
- …within timeframes outlined by the Desktop Manager and Director of IT Operations . Provide user-friendly, on-site, or remote support to all CHIA users. ... on the CHIA team. You will join an IT operations team of extremely dedicated and thoughtful support...collaboratively with internal and external groups to ensure excellent customer service and support . + Strong … more
- Genesis Healthcare (Beverly, MA)
- …programs, and staff development in collaboration with licensed therapists, the Clinical Operations Area Director , and Clinical Director . Coordinates ... time off to Full-Time and Part-Time team members. + ** Support for New Grads:** Our Powerback Clinical Mentorship Program...of revenue and expenses in collaboration with the Clinical Operations Area Director . Assists the Clinical … more
- Beth Israel Lahey Health (Charlestown, MA)
- …with BILH needs. 2. Exhibits competence, commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and ... and 3 in-person support position is responsible for all aspects of customer requests and incident management. This includes acting as an escalation point on… more
- BXP (Boston, MA)
- …the collection and approval of forms for Volunteer Day benefit HR Compliance & Operations + Provide backup support for data input of confidential employee ... on special projects and provide operational support as needed HR Department Support + Provide prompt, courteous, and accurate customer service to internal… more