- Mass Markets (Killeen, TX)
- …and Recruiting + Design and audit quality assurance strategies to ensure top-tier service delivery + Manage hiring, coaching, and termination processes for call ... direct reports. Operations Managers work closely with the site director and client account managers to ensure...15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas,… more
- Fujitsu (Dallas, TX)
- …a demonstrated record of leading ServiceNow initiatives and successfully building client relationships and contributing to account growth and health. This person ... Candidates may be based anywhere in the US or Canada. **Responsibilities** **_:_** ** Client Engagement & Advisory** + Serve as the dedicated CASE single point of… more
- Cognizant (Dallas, TX)
- **Intelligent Process Automation Service Line Specialist (IPA SLS) - Healthcare** **Work Model:** Hybrid - Desired candidates reside in United States (Central - Mid ... are comfortable with up to 50% travel. **Level:** Associate Director **About Cognizant** Cognizant is one of the world's...**About the Role** We are seeking a highly skilled Service Line Specialist for our Intelligent Process Automation (IPA)… more
- Prime Therapeutics (Austin, TX)
- …and/or work experience; HS diploma or GED is required. + 2 years of Client Service /Account Management experience in the PBM (Pharmacy Benefit Management) or ... counterparts in the pharmacy department and other key client functions as determined by the Sr. Director...PBM functions such as but not limited to customer service , claims, benefits, prior authorizations, rebates, and networks. +… more
- TEKsystems (Dallas, TX)
- …fashion and addresses performance gaps well before there are any negative impacts on service delivery Skills and Qualifications * 8 or more years of experience ... delivery team members, and assist in establishing delivery best practices and processes. Partnering with client...service model, and course correct accordingly * Ensure delivery best practices are being followed and implement strategies… more
- Cayuse Holdings (Austin, TX)
- …Cayuse and all client stakeholders. + Supervise high-performing customer service functions through multi-channel delivery (phone, live chat, email, and ... readiness, and champions continuous process improvement to achieve effective and efficient service delivery that aligns with the Exchange's mission. This… more
- Ensono (Houston, TX)
- … business needs to our products and services + Partner with Ensono IT Delivery Director in leading quarterly business reviews with existing clients + Ability ... as well as the growth and retention of existing client revenue. He/she must be highly motivated and have...new and existing business in partnership with internal Commercial/Legal Service team + Support delivery team in… more
- Sodexo (Dallas, TX)
- …of GxP regulated environments, QMS Policies and GDP adherence. + Experience developing service delivery models for clients, including knowledge of how to best ... **Role Overview** **Sodexo** is seeking a ** Director , IFM Solution Development** to join our **Corporate...contributor by building strong customer value propositions that meet client needs and outcomes, from planning to development and… more
- Sharecare (Austin, TX)
- …team member who drives client satisfaction and revenue through seamless delivery of service across multiple platforms and products (including email, lead ... degree from an accredited college/university + Minimum 3-year experience in client service of digital advertising campaigns (pharmaceutical and/or healthcare… more
- Lionbridge Technologies (Austin, TX)
- …Growth + Serve as a primary day-to-day contact for a global client , ensuring proactive communication, dependable delivery , and seamless coordination across ... key member of our global account team, ensuring world-class delivery while activating new ways to deepen engagement and...and to the highest standards. + Monitor KPIs and service metrics to ensure quality and client … more