- Mass Markets (SC)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... seeking agents to work as needed in response to disaster relief efforts. This is a temporary,...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Capgemini (Fort Mill, SC)
- …including IVR, ACD, Campaigns, Teams, and Routing strategies. o Build and automate call center workflows, including writing call flows, prompts, and ... protocols such as WebRTC for voice and video. Contact Center Technologies** o NICE InContact platform - IVR, ACD,...coaching and learning programs * Employee Resource Groups * Disaster Relief **Disclaimer:** Capgemini is an Equal… more
- Capgemini (Columbia, SC)
- …environment * 5+ years' work experience in managing delivery teams in a Technical Call Center , IT Help Desk, or equivalent technical support roles * Good ... ensure that the Delivery Unit functions as a Profit Center * Ensures effective resource utilization across onsite and...coaching and learning programs + Employee Resource Groups + Disaster Relief About Capgemini Capgemini is a… more