- IBM (Austin, TX)
- …fast growing business. Your primary responsibilities include: * Triage and solve incoming support requests via Zendesk within SLA * Document and record all ... thrive. **Your role and responsibilities** Reporting to the Manager of Support Engineering, the Senior Support Engineer will be a key member of the Global … more
- TEKsystems (Dallas, TX)
- …Provide Level 2 End User Support (30%) + Monitor and respond promptly to support tickets in the queue(s). + Document Service Desk ticket technical notes for ... Attention!! We are hiring a Desktop Support Analyst for a Global IT Infrastructure Consulting...hardware, software, printers, mobile devices. + 5+ years O365 support experience + Hands-on break/fix experience. Must be comfortable… more
- ThermoFisher Scientific (Austin, TX)
- …and resolution to global challenges. **Discover Impactful Work:** The Technical Support Specialist supports the installation, uptime and repair of highly technical ... according to Product Management Process (PMP). + Assist logistics and document management with Technical Product Documentation (TPD) and specification support… more
- TEKsystems (Dallas, TX)
- …Provide Level 2 End User Support (30%) Monitor and respond promptly to support tickets in the queue(s). Document Service Desk ticket technical notes for ... company. Send Corporate IT communications to internal customers. 2. Support and Maintenance of PCs (30%) Complete PC setup...Desk and assigned to the regional IT Advanced Customer Support Tech. Coordinate with authorized vendors for PC hardware… more
- BAE Systems (Fort Worth, TX)
- …like ServiceNow, perform basic resolutions and workarounds for common issues, and document initial findings, trends, and resolutions in support tickets. If ... **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative...to achieve their missions. As a **Tier 1 Initial Support Analyst** , you'll play a critical role in… more
- Jack Henry & Associates (Allen, TX)
- Technical Support Engineer III General information Press space or enter keys to toggle section visibility JobID 16442 Position Level Individual Contributor Team ... then we'd love to meet you. Our Lending Technical Support team is seeking a Technical Support ...engineering. + Prepares test environment when necessary to simulate, document or recreate errors or problems reported by customer… more
- BAE Systems (Dallas, TX)
- **Job Description** **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative IT solutions that enable our ... customers to achieve their missions. As a **Principal Tier 2 Remote Support Analyst** , you'll play a critical role in providing exceptional IT support to the… more
- McDermott (Houston, TX)
- **Job Overview:** The Litigation Support Spec applies their conceptual knowledge of litigation as a member of the litigation team and is responsible for a range of ... duties and assignments in support of maintenance of the company's litigation docket. They...from litigation systems + Conduct complex database searches, facilitate document review sessions with attorneys, and coordinate productions to… more
- Palo Alto Networks (Plano, TX)
- …will be a designated customer advocate who will assist in providing tailored support , weekly reviews, root cause analysis for critical issues, release review and ... upgrade planning, and a quarterly business review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support , by… more
- IBM (Austin, TX)
- …and other data. This role specializes in performing and enabling technical support for IBM Content Manager OnDemand. Successful candidates will provide advanced ... technical support assistance to customers using problem determination / problem...issues, and guide them to resolution. * Ability to document findings, create knowledge base articles, provide fixes and… more