- Percepta (Houston, TX)
- …skills + Time management and ability to prioritize projects and customer needs * Conflict resolution skills - listen to the customer * Exercise good service ... for California customers and dealers, managing cases from initial inquiry through resolution . The role blends EV product expertise, empathetic customer care, and… more
- Kalkomey Enterprises, LLC (Dallas, TX)
- …leverage these insights to improve customer engagement and loyalty. Escalation & Conflict Resolution Experienced in managing customer escalations and complex ... Continuous Improvement + Establish and manage KPI dashboards tracking response time, resolution rate, CSAT/NPS, agent productivity, and service quality. + Own and… more
- Mass Markets (Dallas, TX)
- …a fast-paced environment where change and ambiguity are prevalent + An aptitude for conflict resolution and problem solving + The ability to demonstrate good ... customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution...providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a… more
- Austin Industries (Dallas, TX)
- …managing conflict . + Excellent communication, organization, presentation, facilitation and conflict resolution skills are essential. + Able to organize ... training and development. **Responsibilities:** + Point of contact for employee -owners and ensure timely resolution to all employee questions and requests. +… more
- Austin Industries (Dallas, TX)
- …managing conflict . + Excellent communication, organization, presentation, facilitation and conflict resolution skills are essential. + Able to organize ... training and development. **Responsibilities:** + Point of contact for employee -owners and ensure timely resolution to all employee questions and requests. +… more
- Percepta (Houston, TX)
- …Outlook) | Leadership Skills: o Team & consensus building o Good judgment in conflict resolution | Ability to create a supportive and conducive adult learning ... analysis of call and escalation data, identification of workforce gaps and resolution , and presenting recommended action plans to the Operations Manager based upon… more
- LGG Industrial (La Porte, TX)
- …identifying opportunities for improvement and implementing corrective actions. + Support conflict resolution and escalation management with key customers. + ... support across North America. We desire to create an employee -centric place to work, a place where you can...a fast-paced, high-volume environment. + Excellent communication, coaching, and conflict resolution skills. + Strong Microsoft Office… more
- Percepta (Houston, TX)
- …+ Time management and ability to prioritize projects and customer needs + Conflict resolution skills - listen to the customer **About Percepta** Established ... voicemails promptly; follow up with customers and dealers as promised. ** Resolution & Escalation** **.** Use customer satisfaction tools (Financial Assistance,… more
- Mass Markets (Dallas, TX)
- …to evaluate, troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service ... customer issues to the appropriate staff and managerial for resolution as needed + Ensure first call resolution...providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a… more
- ADP (El Paso, TX)
- …interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary. **A little about ADP:** We ... issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services… more