- DriveTime (Fort Worth, TX)
- …to problem solve and identify root cause of alleged claims to ensure satisfactory resolution withing SLAs + Work within our servicing and accounting platforms as the ... highest level of satisfaction by setting proper expectations during the resolution process + Communicate identified trends regarding invoicing concerns or complaints… more
- Mass Markets (Killeen, TX)
- …to evaluate, troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service ... a brand ambassador, professionally representing our partner + Ensure first call resolution through effective call handling + Appropriately escalate to next level of… more
- Mass Markets (Killeen, TX)
- …the ability to maintain regular attendance and punctuality + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service ... Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling +...providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a… more
- Mass Markets (Killeen, TX)
- …troubleshoot and follow up on customer issues + Strong problem-solving and conflict resolution skills + Customer-focused with empathy, patience, and ... professional manner + Resolve customer issues effectively, aiming for first-call resolution + Research internal systems to locate missing information and collaborate… more
- Mass Markets (Killeen, TX)
- …resolve issues, and follow up with customers + Strong problem-solving and conflict resolution abilities + Customer-first mindset: empathetic, patient, and ... professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support customer… more
- Mass Markets (Killeen, TX)
- …+ Reliable and punctual with strong time management skills + Skilled in conflict resolution , problem-solving, and customer empathy + Able to multi-task, stay ... issues and escalate complex cases appropriately + Ensure first-call resolution through effective problem-solving + Follow client-specific processes and scripts… more
- Mass Markets (Killeen, TX)
- …and punctual with strong time management and self-motivation + Skilled in conflict resolution , problem-solving, and customer empathy + Able to multi-task, ... + Escalate complex issues to management when necessary + Ensure first-call resolution through effective troubleshooting and communication + Stay current on program… more
- Mass Markets (Dallas, TX)
- …systems + Highly reliable and punctual + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused with empathy, patience, and ... complex issues to the appropriate support teams + Deliver first-call resolution through effective communication and problem-solving + Stay current with program… more
- Mass Markets (Killeen, TX)
- …punctual with strong time management + Strong problem-solving, negotiation, and conflict resolution skills + Customer-focused: empathetic, patient, and ... Escalate customer dissatisfaction when necessary + Aim for first-call resolution through strong communication and problem-solving CANDIDATE QUALIFICATIONS WONDER IF… more
- Mass Markets (Dallas, TX)
- …to evaluate, troubleshoot, and follow-up on customer issues + An aptitude for conflict resolution , problem solving and negotiation + Must be customer service ... + Appropriately escalate customer dissatisfaction + Ensure first call resolution through problems solving and effective call handling CANDIDATE QUALIFICATIONS… more