- General Dynamics Information Technology (Annapolis Junction, MD)
- … Infrastructure (VDI) images to ensure a high-performance, scalable, and stable end - user experience across the enterprise environment. The engineer will be ... system performance and recommend tuning and optimization strategies for improved end - user experience. * Collaborate with application teams, infrastructure teams,… more
- AeroVironment (Germantown, MD)
- …the IT Service Desk team and serves as the highest technical escalation point for end - user support . This role is responsible for resolving highly complex ... improvement initiatives, and ensuring the overall stability and efficiency of end - user computing environments. The Service Desk Technician III collaborates… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- …and communication skills, with the ability to train and document processes for end -users. + Flexibility to support off-site meetings and executive staff as ... The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support...product suites. + Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.… more
- Leidos (Bethesda, MD)
- …3 operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include; Citrix XenDesktop, Citrix ... thrive, keep reading!** Leidos is seeking a Citrix Systems Administrator to support the National Media Exploitation Center (NMEC). The Administrator will provide… more
- CompuCom (Annapolis, MD)
- …**Saturday to Wednesday 11:30 - 8pm** **Responsibilities** **:** + Diagnoses and troubleshoots end user desktop application issues and provides appropriate ... first point of contact for all service requests needing support for technical/IT issues involving desktop , laptop...PCs, laptops, printers, cell phones, and tablets etc. + Support end users in their use of… more
- Cayuse Holdings (Annapolis, MD)
- …and device support + Video Conference Unit Troubleshooting + IP Telephony setup and support + Creation of end user accounts and setting permissions + ... Provide end user device management and support , including desktops,...remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows… more
- Applied Technology Services (Baltimore, MD)
- …years. We have core competencies in Enterprise Modernization, Infrastructure Services, End User Computing, Workforce Optimization, Cyber Security Solutions and ... and external systems, where necessary. + Provide ongoing technical support and training for end -users. + Perform...to ensure the solution meets the needs of the end - user . + Assist with the project planning,… more
- Oneida Technical Solutions (Frederick, MD)
- …Detrick. Individuals selected for this role will support enlisted personnel in providing end - user support and provide technical support for the ... Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments,… more
- ASM Research, An Accenture Federal Services Company (Baltimore, MD)
- …Create and maintain user -friendly documentation and quick-start guides; provide brief end - user training and white-glove support for executive meetings ... or related technical/customer service roles (internships, campus event support , hospitality AV, desktop support ...Ticket response and resolution within defined SLAs. + Positive end - user satisfaction scores and feedback. + Accurate… more
- SAIC (Silver Spring, MD)
- …system outages and technical problems in the scientific environment. + Respond to user support requests for hardware and software issues, ensuring proper ... and maintain accurate problem-resolution logs. + Additional responsibilities will include end user documentation and training, computer moves and deployments,… more