- General Dynamics Information Technology (Newington, VA)
- …+ Travel to local customer sites to troubleshoot and resolve issues with end user devices + Responsible for interacting with customers, creating customer ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Service Desk Technician** with GDIT. A career in enterprise IT means… more
- SAIC (Reston, VA)
- …perform analyses and troubleshoot issues across specific ITSM process areas + Ensure end - user satisfaction during the fulfillment of requests + Take corrective ... Support the planning, design, and implementation of ITSM Request Fulfillment and Service Catalog processes to meet evolving and changing needs and business… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …needs of the customer including hardware and software issues, desktops, peripherals, and end user issues. Responsibilities : + Identify and resolve issues ... area) with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks...on-going maintenance and development of positive customer relationships with end -users + Develop and create documentation on training materials,… more
- Owens & Minor (Richmond, VA)
- …ServiceNow (ITIL) capabilities to create effective team processes, reporting metrics and end user documentation repositories. . Competency in Microsoft Excel and ... teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the… more
- The MITRE Corporation (Mclean, VA)
- …task leadership for a small team that supports both the infrastructures and manages end user issues. Basic Qualifications: + Typically requires a minimum of 8 ... services environment, including WSUS, Network Policy Server, Certificate Service + Familiarity with scripting and automation tools, including batch scripts,… more
- Amentum (Falls Church, VA)
- …review databases, and preparing and delivering productions. The team also provides helpdesk services to over 500 end users, triages any issues with major ... team of 12 that provides holistic, extensive Litigation Support services . The team delivers across almost all areas of...of the facilities. + Manages a helpdesk that provides end - user support to users of Amentum's managed… more
- Stanley Black and Decker (Fredericksburg, VA)
- …aligned with your retailers' pro strategies to provide product training, new product seeding, end user conversions, etc. to deliver pro target POS goals. + ... promotions. + Establishing, developing, and maintaining key relationships with professional end -users (Pro) through product and services solutions including job… more
- TekSynap (Arlington, VA)
- …(FCR). + Assist in maintaining and improving knowledge management systems to support end - user resources. + Maintain strong relationships with J6 stakeholders and ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs, and continuous... end -users to ensure program alignment with mission requirements. +… more
- SOS International LLC (Reston, VA)
- …analytics products. Working on the client-site, you will be embedded with the end - user working to understand their processes and improve upon current standards. ... DevSecOps, and Agile methodologies. Proven track record of developing back- end systems and services at scale. Strong understanding of software design and system… more
- Guardian Life (Richmond, VA)
- …with IT to ensure online training meets the requirements of network and end - user computing environments + Acts as a consultant for Learning Specialists ... skills, and knowledge areas necessary to accomplish responsibilities and desired end results.) **Competencies:** + Ability to effectively design, develop, and… more