- Steampunk (Mclean, VA)
- …low-fidelity and high-fidelity service blueprints and journey maps to visualize end -to- end user experiences, identify pain points, and collaborate with ... product owners, product managers, other designers, and engineers to shape service improvements that align with user and business needs + Facilitate… more
- Fannie Mae (Reston, VA)
- …experience in a highly regulated industry (finance, healthcare, government, etc.). * End User Services - IT Service Delivery - Senior Manager* *Target ... for governance, risk management, compliance, and operational excellence in end - user services and collaboration technologies....related field. * Strong expertise in Microsoft 365 governance, end - user computing, IT service management… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …articles. -Conducts training events through various delivery methods ensuring effective end - user training. -Prepares and delivers CBT materials ensuring ... effective end - user training. -Sets up and maintains environments...of ConfigSnapshot. -Experience supporting DoD or Federal Oracle shared service providers on an Oracle EBS R12.2 platform or… more
- CACI International (Chantilly, VA)
- …+ Manage a team in the the installation, configuration, and deployment of end - user devices including desktops, VOIP phones, tablets, and peripherals. + Develop ... (SOPs) for device installation and configuration. + Troubleshoot complex issues related to end - user devices and escalate as necessary. + Manage inventory of … more
- Baylor Scott & White Health (Richmond, VA)
- …to super users and end users. + Provide ongoing application help and end user training for all helped applications. + Engage, manage, and communicate to ... users, subject matter experts and vendor implementation team. **Key Success Factors** + Understand end user workflows. Know the inputs and outputs from both … more
- Nightwing (Sterling, VA)
- … user accounts and role-based permissions within Costpoint + Provide front- end user support, troubleshoot system issues, and resolve technical problems ... with deep knowledge of Costpoint modules and functionality - Proficiency in front- end Costpoint operations, including user interface navigation, job processing,… more
- SAIC (Norfolk, VA)
- …to candidates local to the area only. **Program Information:** SMIT will provide secure end -to- end information technology (IT) services to more than 400,000 ... flow of incoming support requests + Interacts with the end - user to resolve the user 's...computer to fix an issue. In other cases, the service desk analyst walks the user through… more
- CACI International (Chantilly, VA)
- …components, and solutions + Monitors and analyzes capacity, performance, and other service -level metrics to maintain optimal user experience and infrastructure ... The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are...Azure, AWS, and VMware infrastructure and associated administrator and end - user access for stakeholders + Manage … more
- General Dynamics Information Technology (Springfield, VA)
- …The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment ... will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects....hardware in all stages including unpacking and setup of end user devices + Resolve IT incidents… more
- William C Brown Inc (Springfield, VA)
- …The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment ... will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects....hardware in all stages including unpacking and setup of end user devices Resolve IT incidents from… more