- SAIC (Norfolk, VA)
- …to candidates local to the area only. **Program Information:** SMIT will provide secure end -to- end information technology (IT) services to more than 400,000 ... flow of incoming support requests + Interacts with the end - user to resolve the user 's...computer to fix an issue. In other cases, the service desk analyst walks the user through… more
- CACI International (Chantilly, VA)
- …components, and solutions + Monitors and analyzes capacity, performance, and other service -level metrics to maintain optimal user experience and infrastructure ... The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are...Azure, AWS, and VMware infrastructure and associated administrator and end - user access for stakeholders + Manage … more
- CACI International (Reston, VA)
- …support while identifying and implementing opportunities for improvement to improved end user satisfaction. **Responsibilities:** + Responsible for facilitating ... functional specifications, conduct internal testing, and assist with documenting and coordinating end - user acceptance testing. You will work directly with the… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- **Depot Technician** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** J0525-2290 ... building one of the largest independent technology and business services firms in the world. As digital transformation continues...and problem resolution * Candidate will work to resolve end user incidents involving hardware and will… more
- General Dynamics Information Technology (Springfield, VA)
- …The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment ... will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects....hardware in all stages including unpacking and setup of end user devices + Resolve IT incidents… more
- William C Brown Inc (Springfield, VA)
- …The Tier 2 Desktop Support Technician provides Deskside IT Service support to the UDS End User Devices deployed at NCE. End user device equipment ... will fulfil Installation, Move, Add, Change, and Disposal (IMACD) service requests, and support the completion of special projects....hardware in all stages including unpacking and setup of end user devices Resolve IT incidents from… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …as required by job duties and ongoing organizational projects. Major Duties & Responsibilities End User Support: + Work alongside the team to provide helpdesk ... various channels (email, phone, chat, and web-portal). + Manage user requests for assistance via Atlassian service ...etc.) across the organization. + Provide administration over all end user accounts and access, including new… more
- Ford Motor Company (Richmond, VA)
- …hoc technical actions + Lead User Experience Improvement activities and meetings regarding end user access to S/4HANA. Consider if the user experience is ... teams, management, and external vendors to drive resolution to end user related, cross-functional issues + Develop...preferred + Familiarity with the Change Management Framework and Service Now + Familiarity with Jira or Rally +… more
- Insight Global (Great Falls, VA)
- …Server dashboards to minimize the data and render refresh cycles to optimize the end - user experience. Develop data and reporting KPI dashboards Manage user ... dashboards with interactive visualizations, trends and drill-downs, along with user level security. Gather, analyze and document business requirements, functional… more
- Prometheus Federal Services (VA)
- …and non-technical audiences + Proven ability to lead workshops, requirements sessions, and deliver end -to- end user training. + Authorized to work in the US ... Position Summary Prometheus Federal Services (PFS) is a trusted partner of federal...document management, improving the governance framework, and optimizing the user experience across the Microsoft 365 ecosystem. Essential Duties… more
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