- SAIC (Mclean, VA)
- …Department of Transportation. This position will report to Helpdesk Manger and will be part of the end user support team to provide end user support for ... providing desk side support, acting as specializing in troubleshooting complex and advanced end - user issues with Classroom Technology. + Must have a broad base… more
- CACI International (Reston, VA)
- …cycle experience in addition to operations and maintenance experience providing end user support. **Responsibilities:** * Defect Resolution including ... Opportunity:** CACI is constantly seeking to augment its professional services staff with talented and motivated individuals. CACI is...documentation, configuration, and testing * End User Support * System Enhancements including… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …performance issues, and connectivity problems. + Deliver **remote and on-site end - user desktop support** , resolving escalated technical issues effectively ... and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS**...+ Collaborate with external teams to analyze and improve end - user experience. + Participate in incident triage… more
- Red River (Chantilly, VA)
- …and clear communication during every interaction - phone, chat, or email. + Troubleshoot end - user issues related to email, MFA, VPN, and account access in ... At Red River Managed Services , we provide a welcoming and positive workplace...+ In-depth experience diagnosing and resolving technical issues on end - user laptops, including both Windows and macOS… more
- Northrop Grumman (VA)
- …delivery approach for the i2 portfolio including standards and best practices for end user training, communications, and support + Support the development and ... delivery of end - user training for AI and analytics products...training tools + Familiarity with ServiceNow knowledge articles and service catalog capabilities + Strong analytical skills and the… more
- Zones LLC (Richmond, VA)
- …Incidents. + Identifying solutions that minimize the need to Escalate to Deskside Services (eg, additional Authorized End User training, Self-Help support ... a lot of choices. But when it comes to providers with innovative and differentiating end -to- end service offerings, there's really only one: Zones - First… more
- CACI International (Sterling, VA)
- …and geographically separated team is crucial. **What you'll get to do:** Support end - user applications and work in a multi-tier service desk as well as work ... + Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user populations and provide a centralized knowledge repository… more
- Aston Carter (Reston, VA)
- …will have a comprehensive understanding of most Costpoint modules from both a front- end user and back- end technical perspective. Experience with 3rd ... success in this position. Responsibilities + Provide support to the Costpoint user base, offering guidance on application usage and troubleshooting errors, including… more
- CACI International (VA)
- …and design documentation. + Assist less experienced colleagues in resolving end user issues with the AVD services . + Support Windows Zero Touch ... an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI will provide an enhanced IT...field services , and life cycle support for end - user devices. CACI's innovative approach to enterprise… more
- SAIC (Chantilly, VA)
- …+ Translates system requirements into system architectures that integrate space, ground and end user systems to meet overall mission needs while considering ... documents and system models that define interfaces between space, ground and end user segments. + Ensures segment-level specifications are consistent with… more