- General Dynamics Information Technology (Fort Belvoir, VA)
- …performance issues, and connectivity problems. + Deliver **remote and on-site end - user desktop support** , resolving escalated technical issues effectively ... and efficiently. + Respond to service desk escalations using tools like **ServiceNow** or **NETS**...+ Collaborate with external teams to analyze and improve end - user experience. + Participate in incident triage… more
- Intermountain Health (Richmond, VA)
- …Under supervision, works on small defined elements of large projects to create end user solutions. + **Requirements gathering:** Under supervision, gathers and ... through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system… more
- Red River (Chantilly, VA)
- …and clear communication during every interaction - phone, chat, or email. + Troubleshoot end - user issues related to email, MFA, VPN, and account access in ... At Red River Managed Services , we provide a welcoming and positive workplace...+ In-depth experience diagnosing and resolving technical issues on end - user laptops, including both Windows and macOS… more
- General Dynamics Information Technology (Arlington, VA)
- …of hardware and software. + Perform in-person customer service and phone support service to 4,000 end - user community. + Perform trouble ticket action to ... Escalate tickets as needed. + Ensure all tickets work include the problem, the solution, the end user , initiation and completion time, and end user … more
- Govini (Arlington, VA)
- …you could also be responsible for: + Support the success of Govini's clients via end - user training and user support + Provide technical workflow development ... or the ability to quickly learn these skills + Experience within advisory services , software-as-a- service (SaaS), information services , analytic tools, or… more
- The Boeing Company (Herndon, VA)
- … Service Technician** **s** for our team based in Herndon, VA to provide end user training, troubleshooting, and issue resolution to a variety of government ... technicians and other team members to ensure a smooth end user experience of all AV systems....industry associations. Maintain in-depth applications knowledge of AV products, services , and systems. + Ensure maximum issue resolution in… more
- SitusAMC (Richmond, VA)
- …higher quality, and/or increase predictability of service delivery + Consults with end user to prototype, refine, test, and debug programs to meet needs ... most projects + Designs and develops complex business processes, services , and integration with various end systems...amount of activity data to drive the insight of user behavior and best way to identify relevant data… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …performance testing, evaluate test results, and provide feedback. + Provide Test and End user support for test events and operations; perform basic ... cloud and software needs. Works with development team to create effective user interfaces, networks, and hardware and software solutions. Customizes architecture to… more
- IT Concepts (Salem, VA)
- … services . A Customer Service Engineer is able to quickly respond to end user requests for assistance when existing manuals and scripted responses are not ... Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the...sufficient to meet user needs. Must be able to interact with customers… more
- NTT DATA North America (Herndon, VA)
- …strategic goals and capabilities. Primary solution areas include Data & AI, Cloud, Cybersecurity, End User Computing and Data Center solutions. * Stay abreast of ... experience in enterprise architecture or solution architecture and IT services for Federal government customers. * Minimum of 5...NTT DATA Federal's including Data & AI, Cloud, Cybersecurity, End User Computing and Data Center solutions.… more