- New York State Civil Service (New York, NY)
- …known as psyIT, includes approximately 30 staff providing server, network, application development and end - user support service . This position will serve ... and maintain cohesive and effective communications and support of IT services , including annual training efforts.8. Advance IT service management processes… more
- Sprinklr (New York, NY)
- …+ Experience with Jamf Pro and enterprise Mac management concepts + Experience with end user customer support , possess strong technical knowledge of macOS; ... issues. + Maintain documentation for SOPs, knowledge base articles, and user guides to promote self- service and knowledge sharing. + Support VIP users and… more
- City of New York (New York, NY)
- …to other technicians and to microcomputer liaisons by responding to the inquiries of end user application/ software support to aid in meeting mission ... as quickly as possible. Information Technology Services (ITS) is DSS's technology services organization. ITS mission is to support the daily, emergent, and… more
- CUNY (New York, NY)
- …Benefits, Human Resources **GENERAL DUTIES** Under supervision, provides and/or oversees expert end - user support by proficiently and accurately inputting, ... technological troubleshooting while a Business Data and Reporting Analyst is a highly skilled end - user of CUNYfirst. There are 4 levels of this title. Related… more
- City of New York (New York, NY)
- …documentation for data processes, system configuration, and user guidelines. - Provide end - user support and training on data entry, reporting tools, and ... Job Description The IT automation engineer Civil Service Title is non-competitive and does not require...undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity,… more
- New York State Civil Service (New York, NY)
- …updates and new releases, performance monitoring, end user support , system disaster recovery, Quality of Service (QoS) testing, system documentation ... and test scenarios within dedicated test frameworks * Provide production support to end users. Triage issues for developers, administrators, and Oracle … more
- The Research Foundation for SUNY (Albany, NY)
- …& SCOPE: The Level IV Desktop Technician serves as the highest level of end - user support , providing expert technical assistance and ensuring optimal ... with end -users. + Track assets, manage device lifecycle, and support new hardware/software rollouts at the RFCO. + Participate in projects including… more
- CAI (Albany, NY)
- …. **What You'll Do** + Provide General IT end - user support including: + Utilize excellent customer service skills and exceed customers' expectations. ... requests from associates and vendors, and providing the technical support and customer service needed to solve...monthly metrics. + Preserve and grow your knowledge of Service Desk procedures, products, and services . +… more
- University of Rochester (Rochester, NY)
- …environments, including requirements analysis, configuration, testing and implementation. + Answers end user requests for support , including troubleshooting, ... quality results. **ESSENTIAL FUNCTIONS** + Works with and leads user communities and support team members to...Handles escalations or more complex or interdisplinary requests for support services , including validation of system fixes,… more
- Eastman Kodak Company (Rochester, NY)
- … end user computing laptops and desktops 40% *Provide exceptional end user service and help desk support 30% *Securely automate end user ... onboarding / leaver support , and knowledge management with accountability to end user computing performance. Work will be both project and maintenance… more