- Capital Region BOCES (Albany, NY)
- …and files on all technical service and training. + Participates in regional user group meetings for the support and development of services supported ... RESPONSIBILITIES: + Supervises and trains personnel involved in providing training and support services to school districts using software applications and… more
- Norstella (Albany, NY)
- …deliveries and platform releases to ensure readiness, accuracy, reliability, and alignment with user needs. * Product & Service Optimization o Monitor data ... Analyst II, RWD Delivery Support & Education Company: Norstella Location: Remote, United...experience. * Knowledge Management o Develop and maintain clear, user -friendly documentation to improve customer self- service and… more
- Mount Sinai Health System (New York, NY)
- …(ServiceNow preferred). **General Skills and Competencies** Requires an in-depth knowledge of end user computing systems and hardware, client functions and ... senior level technician who provides an escalated level of service . This includes the support and consultation...willing to travel to offsite locations. 288 - DTP End User Computing - MSH, Mount Sinai… more
- City of New York (New York, NY)
- …with external stakeholders. The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. The team is ... Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and...The Service Desk operates as a central service and support team, responding to incoming… more
- JPMorgan Chase (Brooklyn, NY)
- …experiences and influence strategic initiatives in a leading financial institution. + Lead end -to- end service design projects, from initial framing through ... Designer, you will play a pivotal role in shaping end -to- end customer experiences by leveraging your deep...pilots, and touchpoint simulations. + Translate business challenges and user insights into actionable service concepts, experience… more
- City of New York (New York, NY)
- …AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. The team is ... Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and...directives are clear and concise between team members and Service Desk leadership. Provide Quality Assurance for user… more
- JPMorgan Chase (New York, NY)
- …Chase Experience Platform team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge ... Contribute to innovative experience design, blending user needs with business goals in the dynamic...for our customers. This position will design experiences and services that support the development of the… more
- City of New York (New York, NY)
- …AND CURRENT RESPONSIBILITIES The Service Desk Unit is part of a central services and support group within the Technology Division at MOCS. The team is ... Support position. The Mayor's Office of Contract Services (MOCS) is a New York City oversight and...The Service Desk operates as a central service and support team, responding to incoming… more
- City of New York (New York, NY)
- …is not a Help Desk/Desktop support position** The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages ... Service Desk unit is part of the central services group at MOCS. The team is both responsible...user interaction and categorical data in designated customer services platforms, eg JIRA; -Propose updates to user… more
- Capgemini (New York, NY)
- …of technology to address the entire breadth of their business needs. It delivers end -to- end services and solutions leveraging strengths from strategy and ... evaluate ServiceNow capabilities and enhancements. Documentation & Communication Create user stories, process guides, end - user ...and training for various client personas. Agile & Delivery Support Write user stories to be configured… more