- City of New York (New York, NY)
- …in designated client services ticketing platforms, eg JIRA. Propose updates to user resources for processes and systems such as PASSPort, while collaborating ... Service Desk Unit is part of a central services and support group within the Technology Division at...onboard staff to ensure all can provide quality customer service on procurement, contracting and system related… more
- EPAM Systems (New York, NY)
- …Train end -users and support teams on the new ServiceNow system + Performance optimization: Continuously monitor performance and suggest improvements for ... efficiency and scalability + Change management: Facilitate smooth adoption of the new system and address user concerns + Staying updated: Continuously learn… more
- JPMorgan Chase (New York, NY)
- …Chase Experience Platform team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge ... with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will...and Experience Cloud, including use of Salesforce Lightning Design System in rapid, iterative service prototyping cycles.… more
- GE Vernova (Schenectady, NY)
- …and drinication. + Develop, enhance, and administer training materials for the control system to support user proficiency. + Drive performance and reliability ... Description Summary** We are seeking a highly skilled Senior Service Control Engineer to join our Solar and Storage...In this pivotal role, you will oversee the control systems , automation, and instrumentation of our assets, ensuring that… more
- City of New York (New York, NY)
- …data in designated customer services platforms, eg JIRA; - Propose updates to user resources for systems such as PASSPort and HHS Accelerator; - Take part ... makes it easier to do business through use of end -to- end technology tools, increases transparency by publication...Service Desk Unit is part of a central services and support group within the Technology Division at… more
- Deloitte (New York, NY)
- …testing; status monitoring and issue resolution + Experience in translating risk requirements to user stories to drive new product and system launches + Advanced ... Financial Services Manager - Regulatory & Financial Risk Our...optimizing outcomes. We deliver enhanced value through strategic transformation, end -to- end implementation, and a focus on business-as-usual… more
- City of New York (New York, NY)
- …with external stakeholders. The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS ... responding to incoming inquiries - - through our ticketing system - - related to MOCS systems ...user interaction and categorical data in designated customer services platforms, eg JIRA. - Draft content for mass… more
- Catholic Health Services (Bethpage, NY)
- Overview Catholic Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees, six acute care ... for the Strata Performance Management system , providing system support and training to end users.... configuration and maintenance in Strata, including updates to user access, department and account structures, and unit-of- service… more
- Amazon (New York, NY)
- …how professionals interact with agentic AI tools, driving innovation in professional services delivery while balancing user experience, ethics, and business ... Description As a Senior Applied Scientist on our Agentic AI Professional Services Experience team, you will be instrumental in advancing the frontier of human-agent… more
- City of New York (New York, NY)
- …with external stakeholders. The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS ... responding to incoming inquiries - - through our ticketing system - - related to MOCS systems ...user interaction and categorical data in designated customer services platforms, eg JIRA; - Communicating with stakeholders using… more
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