• Senior Analyst, Service Desk Operations

    City of New York (New York, NY)
    …data in designated customer services platforms, eg JIRA; -Propose updates to user resources for systems such as PASSPort and HHS Accelerator; -Identify ... Service Desk unit is part of the central services group at MOCS. The team is both responsible...responding to incoming inquiries - - through our ticketing system - - related to MOCS systems … more
    City of New York (09/11/25)
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  • Assistant Director, Service Desk Operations

    City of New York (New York, NY)
    …in designated client services ticketing platforms, eg JIRA. Propose updates to user resources for processes and systems such as PASSPort, while collaborating ... Service Desk Unit is part of a central services and support group within the Technology Division at...onboard staff to ensure all can provide quality customer service on procurement, contracting and system related… more
    City of New York (10/03/25)
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  • Senior Financial Analyst

    Catholic Health Services (Bethpage, NY)
    Overview Catholic Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees, six acute care ... for the Strata Performance Management system , providing system support and training to end users.... configuration and maintenance in Strata, including updates to user access, department and account structures, and unit-of- service… more
    Catholic Health Services (11/07/25)
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  • Senior Applied Scientist, Agentic AI Professional…

    Amazon (New York, NY)
    …how professionals interact with agentic AI tools, driving innovation in professional services delivery while balancing user experience, ethics, and business ... Description As a Senior Applied Scientist on our Agentic AI Professional Services Experience team, you will be instrumental in advancing the frontier of human-agent… more
    Amazon (09/24/25)
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  • Requirements Analyst

    ASM Research, An Accenture Federal Services Company (Albany, NY)
    …support by checking system performance and responding to the most complex user questions and queries. + Identifies and tracks and resolves bugs, issues, and ... as well as communicating to the customer any changes to the end -product requirements and test results. + Evaluates complex requirements and their characteristics.… more
    ASM Research, An Accenture Federal Services Company (10/29/25)
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  • Test Lead - Pharmacy Business Solutions

    EPAM Systems (New York, NY)
    Lead the planning, strategy, and coordination of end -to- end testing for major pharmacy technology programs. You'll bridge business, product, and technology ... of product management principles and experience collaborating on features, epics, and user stories + 5+ years' experience testing complex, integrated healthcare and… more
    EPAM Systems (10/07/25)
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  • Principal Technical Product Owner, Sales/…

    Cengage Group (New York, NY)
    …Sales Cloud and Service Cloud, ensuring alignment with business goals and user needs. **Responsibilities:** + Partner with Sales, Service , and Marketing team ... delivery. + Define and manage the roadmap for Sales Cloud and Service Cloud enhancements, including automation, integrations, and user experience improvements.… more
    Cengage Group (10/31/25)
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  • Analyst, Service Desk Operations

    City of New York (New York, NY)
    …data in designated customer services platforms, eg JIRA; - Propose updates to user resources for systems such as PASSPort and HHS Accelerator; - Take part ... makes it easier to do business through use of end -to- end technology tools, increases transparency by publication...Service Desk Unit is part of a central services and support group within the Technology Division at… more
    City of New York (10/29/25)
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  • Senior Analyst, Service Desk Operations…

    City of New York (New York, NY)
    …with external stakeholders. The Service Desk unit is part of the central services group at MOCS. The team is both responsible for ensuring that all MOCS ... responding to incoming inquiries - - through our ticketing system - - related to MOCS systems ...user interaction and categorical data in designated customer services platforms, eg JIRA; - Communicating with stakeholders using… more
    City of New York (10/29/25)
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  • Associate Director, Service Desk Operations

    City of New York (New York, NY)
    …of the city's procurement technology platform, called PASSPort. Working via our ticketing system , Service Desk staff aims to provide clear, accurate and timely ... (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and...user interaction and categorical data in designated client services ticketing platform, eg JIRA, while contributing to the… more
    City of New York (11/07/25)
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