- Insight Global (Herndon, VA)
- …24/7 support, escalation and SLA models o IMAC (installation, move, add, change) services for systems and applications o change management methodology and ... functional requirements for new server infrastructure solutions * Maintain responsibility for end - user (customer) satisfaction. We are a company committed to… more
- General Atomics (Charlottesville, VA)
- …multi-source data, optimizing backend services , or shaping how insights reach the end user , your work will directly support operational missions that have ... hundreds of sources across air, land, and sea. Our systems -including the widely used THRESHER and DRAGONSPELL platforms-support tens...scalable, and tailored to complex user needs. Whether you're integrating… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ ... support of internal and/or outside customer computer hardware, software, network, system /application access, and telecommunications systems + Using problem… more
- General Dynamics Information Technology (Quantico, VA)
- …None **Job Family:** Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Help Desk **Certifications:** CompTIA Security+ CE | ... division within the NCIS ITD organization in Quantico, VA. + Initiate and resolves service request/problem incidents + Consult with the user community to resolve… more
- General Dynamics Information Technology (Springfield, VA)
- …of our clients. With a career in application development, you'll make the end - user 's experience your priority, and we'll make your career growth ours. ... diagnosis and resolution + Implement, troubleshoot and maintain IT systems remotely + Document the management of system...with subject matter experts from across several contracts and service lanes to support and document systems … more
- Bank of America (Richmond, VA)
- …defined by the Product teams. Our Operations team is responsible for level-2 end - user support, code migration/release support as well as production availability ... + Use your technical knowledge to triage service availability issues and restore service + Research and resolve system defects, lead root cause analysis, and… more
- TekSynap (Richmond, VA)
- …and deliveries/ presentations on network progress to colleagues, subordinates, and end user representatives. **REQUIRED QUALIFICATIONS** + Experience: + Seven ... and WAN data networks, wireless networks, and/or network management systems to support voice and data services ....system professionals to ensure proper implementation of network services . + Develop alternative solutions and backup plans. +… more
- Noblis (Chantilly, VA)
- …and AI technologies, with experience in large-scale IT systems and understanding of end - user use cases. + System Architecture Design: Design and manage ... System Integration Management: Oversee the integration of technical systems , ensuring alignment with DC3's requirements, including familiarity with unclassified… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... team of support staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction. CGI Federal is growing its… more
- M. C. Dean (Vienna, VA)
- …and software needs. **Position Responsibilities:** + Implementing various network technologies and end - user support to include some of the following: Systems ... Intelligence (TM) . As a leader and premier provider of cyber-physical systems , we spearhead the design, construction, operation, and maintenance of solutions… more