- NTT America, Inc. (Herndon, VA)
- …with ITIL best practices * Develop solutions for multi-channel support (phone, email, chat, self- service ) * Design end user support models including remote ... assistance and on-site support options * Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions *… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Helpdesk Manager SME** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** J0925-0421 ... team of support staff, resolve escalated issues, and develop strategies to improve service delivery and user satisfaction. CGI Federal is growing its… more
- M. C. Dean (Vienna, VA)
- …and software needs. **Position Responsibilities:** + Implementing various network technologies and end - user support to include some of the following: Systems ... Intelligence (TM) . As a leader and premier provider of cyber-physical systems , we spearhead the design, construction, operation, and maintenance of solutions… more
- Arena Technical Resources, LLC (Reston, VA)
- …integrate with SQL databases. - Create and maintain technical documentation: SOPs, STPs, system admin guides, and user manuals. - Develop and maintain automation ... scripts (PowerShell, Python) for database and application tasks. - Provide end - user support, troubleshoot complex issues, and mentor junior team members.… more
- General Dynamics Information Technology (Chantilly, VA)
- …requirements of our clients. With a career in application development, you'll make the end user 's experience your priority and we'll make your career growth ... tools, data manipulation techniques, data visualization techniques, and directory services . + The Contractor shall provide operations and maintenance of… more
- Amazon (Arlington, VA)
- …issues to engineering teams as needed. * Deliver technical support for fielded systems , including end - user devices, network endpoints, and Kuiper terminals. ... the backbone for support operations, ensuring continuous and reliable service to high-priority users around the world. We are...complete record of all customer interactions in the SNOC system of record. * Tailor and refine the ServiceNow… more
- MSys Inc. (Richmond, VA)
- …to track and document support requests. 5 years + Commitment to delivering high quality end user support and customer service . 5 years + Experience in ... to end -users, resolving issues related to print services , and ensuring optimal IT service delivery....ideal candidate will have a strong understanding of IT systems , excellent problem solving skills, detailed oriented, and a… more
- Amazon (Arlington, VA)
- …Objects, etc.) and their architecture and infrastructure needs - Experience working with end user or developer communities - Expertise in SAP S/4HANA, SAP ... of the AWS Specialist and Partner Organization (ASP). Specialists own the end -to- end go-to-market strategy for their respective technology domains, providing the… more
- General Dynamics Information Technology (Falls Church, VA)
- …and/or modify enterprise-wide systems and/or applications software. + Analyze user /business software system requirements and determine needs. + Determine the ... or consulting experience in Oracle EPM technology that includes end user support. + 3+ Experience with...**Desired Qualifications:** + Ability to work with multiple operating systems UNIX and Windows + Ability to understand and… more
- CACI International (Chantilly, VA)
- …ensure that development projects meet business requirements and goals, fulfill end - user requirements and identify and resolve systems issues; provide story ... + You will be comfortable working on both the front- end and back- end coding environments + You...SQL and experience working with various relational database managements systems + Familiarity with Cloud services and… more