- BAE Systems (Norfolk, VA)
- …support for zero client, thin client, thick client, desktop, laptop, and high-performance end - user computing services and peripheral devices. You'll work ... configure, and maintain printer devices, and coordinate and track end - user and common device service ...of experience in IT support, with a focus on end - user computing services and peripheral… more
- NANA Regional Corporation (Fredericksburg, VA)
- …quality / reported incident is properly documented, monitored, resolved, and evaluated. + Assists end user with accessing NDCAC services and support. + ... each area. + Provides timely and expert incident management services in strict adherence to the Service ...The Associate Systems Analyst may alternatively train end -users to perform the resolution steps through self- service… more
- BAE Systems (Norfolk, VA)
- …Support Analyst, you'll provide Tier 1 analysis and troubleshooting support for end - user computing devices, including zero clients, thin clients, thick clients, ... in Tier and IT support, with hands-on expertise providing initial troubleshooting for end - user devices and remote access in government or large enterprise… more
- Steampunk (Mclean, VA)
- …knowledge base articles, user guides, and standard operating procedures for service desk processes. + Provide end - user support, troubleshooting, and ... identify areas for workflow enhancement + Gather feedback from service desk agents and end -users to continuously...service desk platforms with HR, IT, and business systems + Background in service desk operations,… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …+ Perform administrative support for both Windows and Linux environments on physical systems and virtual desktops (EVDI). + Troubleshoot system and application ... performance concerns; collaborate with other teams to enhance the end - user experience. + Provide Tier II support...OR equivalent combination of education and experience (including military service ). + **3+ years** of relevant systems … more
- Clark Construction Group, LLC (Mclean, VA)
- …complex system errors, performing root-cause analysis, and resolving end - user inquiries promptly and effectively + Ensure configuration changes ... skills, and a commitment to providing excellent internal customer service . This is an onsite role in our McLean,...Absence) + Maintain and optimize existing configurations for peak system performance and user experience + Act… more
- Sumitomo Pharma (Richmond, VA)
- …printers, mobile devices, and peripherals (as defined by scope) + Abide by SLAs ( Service Level Agreements) to manage end - user expectations + Perform ... message, and in person to ensure courteous, timely and effective resolution of end user issues. Independently manage outstanding response to customers and… more
- CGI Technologies and Solutions, Inc. (Quantico, VA)
- **DAI Help Desk Support- Journeyman** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Quantico **Position ... activities and ensure compliance with cybersecurity policies. - Monitor and resolve system interface errors and user access issues. **Required qualifications to… more
- CACI International (Portsmouth, VA)
- …data to tell a story. + Bring your problem-solving attitude and ability to understand front- end user requirements. + Work is on the customer site, embedded in an ... Business Systems Analyst Job Category: Information Technology Time Type:...and analysis expertise to create graphic-based presentations that support end - user reporting and information requirements. + Collaborate… more
- General Dynamics Information Technology (Chantilly, VA)
- … service skills + Advanced experience with multiple web browsers + End user technical support skills + Documented experience performing remote troubleshooting ... None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service , Systems Documentation,Web Browser,Writing **Experience:** 5 + years of… more
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