- GovCIO (Albany, NY)
- …will be required to have troubleshooting, analytical, and decision-making skills to provide support and resolution to end - user issues or questions. The ... **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems...solution based on the issue and details provided by user + Properly escalate unresolved queries to the next… more
- Loretto Management Corporation (Syracuse, NY)
- …and software issues, documenting solutions, and contributing to a positive end - user experience. Reporting directly to the Client Support Manager, the Client ... Overview The Client Support Analyst provides essential technical support for end -users across the organization, ensuring optimal satisfaction with their… more
- BJs Wholesale Club (NY)
- …in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and ... why we offer a comprehensive benefits package designed to support your health, well-being and future - both on...communication and interpersonal skills to work effectively with non-technical end users. + Ability to prioritize workload and respond… more
- Amazon (New York, NY)
- …managing teams - Experience leading a diverse team in the delivery of experiences from end to end ( user flows, wireframes, high-fidelity visuals) - Have an ... portfolio or samples of work on resume, demonstrating experience creating great end -to- end , user -centered design solutions and patterns, across desktop… more
- Citizens (New York, NY)
- …appropriately equips frontline teams with tools, training, and resources to enable product vision end -to- end . + User Experience: Champion the user ... the strategy and delivery of the next generation of end -to- end new to bank payment and servicing...Optimization: Build robust test and learn agendas and analyze user data to optimize new-to-bank payment, servicing and account… more
- GovCIO (Albany, NY)
- … Support initial mobile device setup, login credentials, application configuration, and user navigation. + Accurately document and update support tickets in ... may have impact on customer base and operating environment + Promote end - user satisfaction in adherence to established performance metrics **Qualifications**… more
- Meta (New York, NY)
- **Summary:** Meta's Enterprise Support Delivery (ESD) team is seeking a Service Experience Analyst to join our team and play a pivotal role in transforming the new- ... hire tech experience, driving broader user and tech experience design initiatives, and elevating service...new hire experience, ensuring seamless integration of technology and support services to set new employees up for success.… more
- Bloomberg (New York, NY)
- …Solution and Event Space/Production Technology by incorporating key stakeholder requirements and end user needs. + Translate business, technical, and security ... requirements into a cohesive and intuitive end - user AV experience + Create and lead...Serve as a primary voice in communicating platform changes, support paths, and new capabilities to internal stakeholders and… more
- Research Foundation for Mental Hygiene (New York, NY)
- … support specialist position for the Center for Practice Innovations (CPI) and user support on CPI's Learning Management System (LMS). The CPI works with ... based on percentage of full-time effort. Job Title: Technical Customer Support Specialist Grade: 13 Salary: $50,057-$52,753 The Research Foundation for Mental… more
- SUNY Upstate Medical University (Syracuse, NY)
- …maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned. Minimum Qualifications: Associate's Degree in a ... Job Summary: The IMT Clinical Support Representative provides first line support ...phone calls, and ultimately serve as a liaison between end users and IMT. Issues are documented and escalated… more