• EOC Incident Management - Watch…

    ASM Research, An Accenture Federal Services Company (Ashburn, VA)
    …to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments in all ... or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government...and document metrics to judge efficiency and effectiveness of Incident Management Process. Examples: Mean Time to… more
    ASM Research, An Accenture Federal Services Company (05/24/25)
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  • Incident Management Engineer…

    Amazon (Herndon, VA)
    …operational excellence and improvements to the overall customer experience. ABOUT YOU Incident Management Engineers have a broad skill set with demonstrated ... looking for a leader with a strong background in Incident Management and customer ownership to be...our most critical customers. We are looking for a Major Incident Engineer to join our team… more
    Amazon (05/16/25)
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  • Enterprise Data Operations, Automation…

    Truist (Richmond, VA)
    …team to ensure high availability and reliability of data services. Manage Incident , Change and Problem Management . Identify opportunities to automate repetitive ... for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific...define the future state strategy aligned to the Truist enterprise cloud and security strategy. 8. Partner with the… more
    Truist (03/18/25)
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  • IT Engineer - Microsoft Enterprise Systems…

    General Dynamics Information Technology (Fort Belvoir, VA)
    …Dynamics Information Technology (GDIT) is seeking an IT Engineer with Microsoft Enterprise Systems Administrator Advisor experience to join our team in support of ... include providing Tier II support of maintaining multiple large Enterprise environment. The supporting infrastructure includes multiple Microsoft based networks… more
    General Dynamics Information Technology (05/16/25)
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  • Integrated Operations Shift Supervisor

    CACI International (Springfield, VA)
    …development and maintenance of standard operation monitoring procedures * Assists with Major Incident Severity Level calls (standing up conference calls, ... chat rooms, and communicating ongoing impacts to service operations * Leverages Enterprise Management tools and analytics to correlate service impacts, service… more
    CACI International (05/08/25)
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  • API Production Support

    System One (Ashburn, VA)
    …primary or secondary contact (rotation basis) + Serve as API support on least one major incident call per day, averaging 2 hours + API-related incidents through ... and Knowledge Management process as requested + Observability support for incident management to proactively identify, diagnose and resolve issues + Conduct… more
    System One (03/21/25)
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  • Help Desk Associate

    Bechtel Corporation (Reston, VA)
    …and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services. You will participate in the development ... setup and issue resolutions for cell phones, tablets, Smartphone, PDA, broadband and enterprise mobility management services + Participates in the rollout of new… more
    Bechtel Corporation (05/22/25)
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  • Sccm/Mecm System Administrator

    Leidos (Alexandria, VA)
    …by customers and helpdesk personnel. + Establish comprehensive availability and capacity management solutions using lessons learned. + Manage major projects to ... a Senior SCCM/MECM System Administrator to support a large enterprise IT contract for the DOD. The System Administrator...Microsoft tools and software in addition to IT Service Management software such as Service Now or Remedy. This… more
    Leidos (04/11/25)
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  • Mainframe Application Support (z/OS)

    Ensono (Richmond, VA)
    …in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management , service change management , and IT service ... platforms. Key Areas of Focus for this Role **IT Incident Management :** 1. Investigate, troubleshoot, and prevent...administrative risks and propose changes in IT services. **Problem Management :** 1. Perform major problem management… more
    Ensono (05/10/25)
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  • IT Operations Manager

    General Dynamics Information Technology (Springfield, VA)
    …. * Supports day-to-day operational activities to deliver end-to-end enterprise -level monitoring, management , administration, performance optimization, and ... II Certification desired (Sec+) * Experience with providing leadership and team management in enterprise IT support environments within mission critical… more
    General Dynamics Information Technology (04/27/25)
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