- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category:...for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple ... * * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- CACI International (Hampton, VA)
- …PMO sustainment, install, upgrade, and security functions to the weapon system. + Manage Enterprise Service Desk to monitor, record, and track problem ... the EPS team at Langley AFB, VA. **Responsibilities:** + Lead a ~175-person contractor team in six functional areas:...four years of operational AF DCGS experience. _Desired:_ + Enterprise Level Helpdesk and Customer Service Experience.… more
- M. C. Dean (Vienna, VA)
- …roll-out. + Lead collaboration with engineering leaders/team members, cybersecurity, service desk leadership and other critical functions to ensure seamless ... contributes to developing the technical vision and leading transformative enterprise -wide solutions development and implementation. This senior engineering role… more
- TekSynap (Springfield, VA)
- …network infrastructure, server infrastructure, network security, telecommunications systems and service desk . Responsible for managing and setting priorities ... analysis of all elements of the network facilities. The Network Operations Team Lead will also schedule and direct activities to resolve hardware and software… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) Knowledge ... Job Responsibilities Trace Systems is looking to our growing Enterprise Services Group. As the IT Analyst Lead , you will be part of a dynamic team delivering… more
- CACI International (VA)
- …and Acceptable Quality Level (AQL) metrics in operations areas, such as Service Desk Operations, Customer Satisfaction, Systems Availability and Performance. ... and develop a team of SAP Basis administrators, operations specialists, and customer service ( Service Desk ) support personnel. + Conduct performance reviews,… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... experience with assessment tools like ARCHER, vulnerability management systems, eMASS ( Enterprise Mission Assurance Support Service ), and automated compliance… more
- SAIC (Norfolk, VA)
- …a career opportunity for a qualified (Joint Maritime Operational Level Trainer, Lead Analyst) **Training Analyst Sr Principal** at Navy Warfare Development Command ... + Act as a Chief Analyst for designated MOC(s), and support government Desk Officers who interface with fleet training officers to ensure collective and consistent… more