- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... + **Design & Deliver:** Lead architecture, design, and implementation of Microsoft-centric solutions across...**Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless… more
- Serco (Norfolk, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... will be representing the NOSC in all Joint Training Enterprise Network (JTEN) related functions and operations. As member...helpdesk security incidents to Cybersecurity Branch Network Defense (CND) lead . + Provide help desk support for… more
- Leidos (Arlington, VA)
- …to Windows 11 Pro Accreditation 2025 training). + Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex ... will be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to assist… more
- NANA Regional Corporation (Herndon, VA)
- …Cloud services (migration, operations, optimization). + Cybersecurity operations and compliance. + Enterprise IT infrastructure and help desk support. + Strong ... We are seeking a strategic and detail-oriented Director of Estimating to lead estimating efforts in support of large-scale Federal IT and technology-centric… more
- CACI International (VA)
- …Air Force IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI will provide an enhanced IT management ... system, IT storefront, enterprise help desk , local field services, and...the Air Force. You will work with your Team Lead to understand requirements, priorities, and objectives to ensure… more
- Fannie Mae (Reston, VA)
- …architecture diagrams for key software applications * Triage and maintain SLAs for service desk request * Collaborate across teams for building secure, robust ... 2026 - August 2026) paid internship program you will be empowered to drive change, lead with creativity, own your career, and make a difference. As a path to our… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... new IT support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- Chenega Corporation (Lorton, VA)
- …equivalent + Associate degree preferred + 2+ years' experience in a general help desk or customer service role, preferably in a maintenance environment + ... technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the… more
- General Dynamics Information Technology (Mclean, VA)
- …Azure and Microsoft 365-as well as a passion for delivering exceptional customer service . **Key Responsibilities:** Lead , coach, and mentor Tier 1 and Tier ... an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that...interpersonal and communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more