- HCA Healthcare (Richmond, VA)
- … enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application ... resolve incidents or fulfill requests received from the division Service Desk or other division or facility...* Works with the Division EHR Support Team to lead , monitor, and facilitate new module/application testing and implementation… more
- Koniag Government Services (Chantilly, VA)
- …environment + Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments **Desired Skills and ... center budget and identify opportunities for cost savings + Lead process improvement initiatives to enhance efficiency and customer...Six Sigma + Experience with technical support or IT service desk management + Knowledge of multiple… more
- Steampunk (Mclean, VA)
- …solutions, modernize infrastructure, and guide our **Customer Success and IT Support Desk ** team to deliver stellar service . **Contributions** **What You'll Do** ... + **Design & Deliver:** Lead architecture, design, and implementation of Microsoft-centric solutions across...**Elevate Support:** Manage, mentor, and support the IT Support Desk and Customer Success teams to ensure a frictionless… more
- CACI International (VA)
- …Air Force IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. CACI will provide an enhanced IT management ... system, IT storefront, enterprise help desk , local field services, and...team supporting the Department of the Air Force (DAF) Enterprise Information Technology as a Service (EITaaS).… more
- St. George Tanaq Corporation (Richmond, VA)
- …Office of the Chief Information Officer (HUD OCIO). The Senior Software Developer will lead design and delivery of enterprise software for HUD ADPS, providing ... is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government.… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... new IT support procedures, equipment, methods, and approaches. + Lead other team members to identify and eliminate chronic...top-quality customer service . + Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy… more
- AIG (Reston, VA)
- …response and remediation + Support incident management teams by resolving complex service desk and incident tickets and providing critical investigative insights ... CrowdStrike Falcon Endpoint Security Engineer will be part of AIG's Enterprise Information Security Organization, responsible for Engineering and Operational support… more
- Sprinklr (VA)
- …frequent interruptions + Solicit and respond to internal user questions and feedback in a Service Desk + Assist in T&E KPI and spending reports and system ... partner with cross-functional business partners to provide A+ customer service and support to the business as well as...Insights. Sprinklr is here to do three things: + Lead a new category of enterprise software… more
- Chenega Corporation (Springfield, VA)
- … in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in ... (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and...route user support calls to the appropriate IT Help Desk . + Utilize Attempt First Call Resolution (FCR) for… more
- CACI International (Chantilly, VA)
- …capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk , endpoint management and security solution, as ... Specialist to support our DoD customer in implementing an enterprise IT service delivery model. This model...on schedule. + Internal Project Kickoffs: + Organize and lead internal project kickoff meetings to align team members… more