- Mass Markets (Killeen, TX)
- …We are looking for bilingual customer services agents to support inbound customer service , help desk , and back-office processing for commercial and public sector ... be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. There are a wide variety of project… more
- Toyota (Plano, TX)
- …Incident, Problem, Change Enablement, and Service Request Management. + Lead Service Level , Configuration, and Knowledge Management while driving Release, ... & Tool Management: + Partner with ITSM process owners, service desk staff, and analysts to manage...FFIEC, SOX, PCI-DSS, GDPR). + Hands-on experience with the enterprise ITSM tool ServiceNow. + Strong leadership, communication, and… more
- PennyMac (Plano, TX)
- …and ensure all requests/services are executed on time and in accordance with the service level agreements set with business + Perform other related duties as ... Experience with level 2+ escalations in a fast paced corporate enterprise environment + Advanced knowledge of: + Virtual/VDI environment within Pennymac + Meraki… more
- Eliassen Group (Westlake, TX)
- …and Investment Centers + Improving monitoring & telemetry of applications, platforms and service interdependences allowing Service Desk and Support teams to ... hr. w2 **Responsibilities:** + Guiding/developing, communicating and overseeing implementation of high- level and low- level design in compliance to roadmap,… more
- Mass Markets (Killeen, TX)
- …trusted partner in the industry. We are seeking motivated and customer-focused Help Desk Representatives to join our team in supporting inbound customer service , ... IN THIS ROLE ACTUALLY DO? This position supports customer service , technical support, and customer sales interactions. This role...+ Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.… more
- USAA (San Antonio, TX)
- …to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the ... where our core values - honesty, integrity, loyalty and service - define how we treat each other and...and 3 attempts. **What sets you apart:** + Experience desk adjusting property claims involving DWG, APS and ALE… more
- Texas A&M University System (Canyon, TX)
- …ITIL Foundation certification, Microsoft, and/or Apple certifications. + Experience with advanced service desk management systems such as Track-It, Agiloft, or ... as a hands-on team member providing first and second level support services. Monitor and prioritize incoming incidents, and... support services. Monitor and prioritize incoming incidents, and service requests as well as serve as the support… more
- PNC (Dallas, TX)
- …group provisioning, deprovisioning, authentication & authorization) * 1st and/or 2nd level IT support services (Help Desk , System Administration, ... activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. **Qualifications** Successful candidates must demonstrate...to 25 vacation days each year, depending on career level ; and years of service . To learn… more
- Wabtec Corporation (Fort Worth, TX)
- …the customer within Wabtec. The TPM's primary objective is to provide customer-valued service as set forth in established Service support agreements. **What do ... to improvement and continuous learning + Highly motivated with a strong customer service mindset + Ability to work effectively with minimal supervision **What will… more
- Robert Half Technology (Dallas, TX)
- …of relevant technical experience, including at least one year in a Corporate IT Service Desk or Helpdesk environment. * Proficiency in PC desktop hardware, ... hardware, software, and networking issues to on-site and remote users. * Perform Level I and Level II troubleshooting, resolving technical problems promptly and… more