- NANA Regional Corporation (Arlington, VA)
- …other service providers as necessary. + Ensure compliance with appropriate service level agreements. **Qualifications** + Minimum of 3 years of professional ... Suvi is hiring a Field Service Technician to provide training and on-site support,...experience supporting analytical software solutions at the enterprise level . + US Citizenship. + Ability… more
- TekSynap (Richmond, VA)
- …Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard, ... and provide timely resolutions. + Seamlessly shift between routine service support and special project workstreams. + Follow technical...+ GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained… more
- SMX (Quantico, VA)
- …such as SOPs and inputs into the knowledge management system repository to the service desk for handling standard Message related incidents and service ... In support of our DoD client's mission to provide enterprise network operations and computer network defense, the Exchange/Messaging...and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related… more
- SMX (Quantico, VA)
- …AD and internal DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated administrative activities and provide ... The Active Directory Engineer will be part of an Enterprise AD Support team supporting over 265,000 user accounts...and service requests + Provide Active Directory Service Desk Resolution Reports documentation to the… more
- V2X (Springfield, VA)
- …independently as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop ... concepts and approaches. Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating IA and INFOSEC… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- …Demonstrated experience administering Atlassian products (JIRA, Confluence, and/or Service Desk ) in a professional or enterprise environment + Familiarity ... systems + Update and configure SLPI/SMPI Confluence pages and interfaces + Manage JIRA Service Desk workflows and ticket routing to appropriate POCs + Maintain… more
- Deloitte (Arlington, VA)
- … service lane issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and ... 2/3 team - available on-demand for critical and high operations incidents. + Support Service Level Agreement of 99.9% availability. + Brief technical status to… more
- TekSynap (Chantilly, VA)
- …ServiceNow functionalities. + Provide input into the strategy for developing and resourcing a Service Desk (virtual federated or physical) to act as a central ... and provide a consistent and quality customer experience across enterprise service areas. **REQUIRED QUALIFICATIONS** + Currentlypossessan activeTopSecret… more
- TekSynap (Chantilly, VA)
- …servers, web server, data delivery, authentication servers,networkand storage from all enterprise service providers 24/7/365. Ensuring that monitoring engines ... for situational awareness, responding to escalated incidents and outages (eg, from the service desk ), taking corrective actions to resolve the issue, escalating… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... review, control, and report on assigned projects. Interacts with working level program offices, support organization, and functional system contractor employees in… more