- Empire State University (NY)
- …with SUNY Empire policies. + Provide Tier 2 support for Technical Support Specialists and Service Desk teams. + Contribute to knowledge base and Tier 2 self-help ... equivalent platforms. + Familiarity with remote support tools (BeyondTrust, RDP, Configuration Manager , etc.). + Knowledge of enterprise backup solutions. +… more
- CUNY (New York, NY)
- …and maintains the University's network, operates the University's Data Center and Service Desk , and manages the processes that safeguard the University's ... networks and cloud deployments. Under administrative direction of a university IT manager , with broad latitude for independent action or decision, is responsible for… more
- CUNY (New York, NY)
- …and maintains the University's network, and operates the University's Data Center and Service Desk . Additionally, CIS manages the processes of safeguarding the ... consultative and/or administrative work. Under administrative direction of a university IT manager , with broad latitude of independent action or decision, serves as… more
- University of Rochester (Rochester, NY)
- …with the institution's needs. + Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves all IT activities that could ... central resources and supports mission critical systems across the enterprise . The Data Center installs, hosts, manages and maintains...+ Supports after-hours Level 1 and Level 2 Help Desk customer service . + Reviews and approves… more
- SAIC (Kings Point, NY)
- …seeking a Deskside Engineer to support our government customer. Responsible for providing desk side support to end users for complex issues regarding response and ... resolution. Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- CBRE (Manhattan, NY)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise -grade… more
- CBRE (Manhattan, NY)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise -grade… more
- CBRE (New York, NY)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... includes concierge-quality services provided by talented CBRE "hosts"; world-class customer service training and certification; and a powerful, enterprise -grade… more
- BMO Financial Group (New York, NY)
- …offline), and security, while meeting service level agreements. Provides the Help/ Service Desk support, as well as coordinates and facilitates Incident ... Monitors, restores service , changes, supports, and handles day-to-day activities 7/24/365...is primarily on business/group within BMO; may have broader, enterprise -wide focus. + Provides specialized consulting, analytical and technical… more
- BAE Systems (Buffalo, NY)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... You'll also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and connectivity troubleshooting.… more