- DCCA (Annapolis Junction, MD)
- …be approached by a diverse array of perspectives. Join us and be part of a team that has a people first mentality and a dedication to excellence. Key Tasks: Provides ... the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution… more
- CACI International (Laurel, MD)
- …get data to those who need it 24x7x365. FASTCONDUIT provides world-wide, enterprise -scaled corporate data transport and messaging services that are highly available, ... contract providing support for the following mission-critical organizations, Y4211/ Enterprise Transport and Routing (ETR), Y4212/ Application Messaging Framework… more
- Leidos (Patuxent River, MD)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for...technical background and working knowledge of a large DOD Enterprise Network Environment. Manage a large technical team… more
- Marriott (Bethesda, MD)
- …warehouses in partnership and in support of our Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and product ... the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team , the...and Platform teams to ensure that data within the Enterprise ITSM reporting platform is accurate, up-to-date, and governed.… more
- Sprinklr (MD)
- …frequent interruptions + Solicit and respond to internal user questions and feedback in a Service Desk + Assist in T&E KPI and spending reports and system ... Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback,… more
- Link Solutions Inc (St. Mary's County, MD)
- …Lead will serve as the technical lead for analytics and reporting functions supporting the Enterprise Service Desk (ESD) IT Service Management (ITSM) ... leadership with the knowledge and insight to drive continuous service delivery improvement and help our team ... service delivery efficiency. + Collaborate with the Service Desk Tools Project Manager and ITSM… more
- ManTech (Laurel, MD)
- … team in **Laurel, MD** . You will be part of a mission-driven team delivering enterprise infrastructure capabilities to support a global workforce engaged in ... national defense operations. This position is part of the Enterprise Infrastructure Services (EIS) organization-responsible for MPO's Enterprise Information… more
- ManTech (Laurel, MD)
- … team in **Laurel, MD** . You will be part of a mission-driven team delivering enterprise infrastructure capabilities to support a global workforce engaged in ... national defense operations. This position is part of the Enterprise Infrastructure Services (EIS) organization-responsible for MPO's Enterprise Information… more
- GovCIO (Annapolis, MD)
- …deployment, and retirement activities. The position works closely with IT operations, service desk , and other cross functional teams to support day-to-day ... records + **Collaboration & Customer Support** + Work with service desk and IT support teams to...with ITIL concepts or ITSM processes + Experience supporting enterprise or regulated environments + ServiceNow or ITIL certification(s)… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …None **Job Family:** Technical Support Services **Skills:** Help Desk Support,Information Technology (IT) Support,Technical Support **Certifications:** COMP TIA ... of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as an Information Technology… more